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Everything posted by Mili
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Hello Nitin, Thank you for taking the time to leave us a testimonial, it means a lot to us. We look forward in helping you again.
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Hello, Thank you for your words of encouragement, we appreciate that. And thank you for choosing MyThemeShop.
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Hello, Thank you for taking the time to write us Alejandro, we appreciate that. We look forward in helping you again.
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Hello, Our team will be assisting you soon in that ticket. Thanks,
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Hi Eitan, We do not have a release date as of yet. However in about two weeks we might be able to send you a beta version. You can check back in about two weeks. Thanks,
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Hello, Thank you for contacting MyThemeShop today. Can you confirm that the buttons work while Rank Math is deactivated? If you can confirm that, please provide us with your login access afterwards. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
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Hello, Can you send us a link to the post or page that is having the SEO problem please? Looking forward to help you.
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Hello, Thank you for contacting MyThemeShop today. You can activate Rank Math at the same time as Yoast is activated, then import the Yoast settings into Rank Math, see screenshot: http://ovo.li/uploads/CIoH2f Once the import is done, you can then deactivate Yoast. Looking forward to helping you. Thank you.
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[Rank Math SEO Plugin] Rank Math SEO Score Dropped
Mili replied to smadhukar770's topic in Rank Math Free
Hello, We normally do not offer support for sites regarding speed unless the site is using one of our themes. Your site is currently not using our themes. However we do hope that this guide can help you: https://mythemeshop.com/blog/wordpress-speed-optimization/ You should also ask your hosting provider about your site's speed. Looking forward to help you. -
[Rank Math SEO Plugin] Facing 3 Major Problems - same issue
Mili replied to tim852's topic in Rank Math Free
Hello, Thank you for contacting MyThemeShop today. Can you confirm that that issue is not happening when you a have the plugin Rank Math deactivated? Please confirm that and let us know as that issue may also happen due to theme configuration. If it only happens when you have Rank Math activated; Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] Not listed in my plugins since WP update
Mili replied to kristi.conforth's topic in Rank Math Free
Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. -
Hi, I tried to locate on which page you took that screenshot but I was unable to. Which page or post is having an issue with locating focus keyword? Can you send us a link to that page or post please? Looking forward to help you.
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[WP Review Pro] Review Pro Comparison Tables & Woocommerce
Mili replied to ztonnis's topic in Pre Sales Questions
Hello, There is no way to automatically take data into comparison table from WooCommerce, however you can create your own comparison table for each review you create. Here is a video showing the majority of plugin features. Looking forward to help you. -
Hello, Thank you for contacting MyThemeShop today. Send us a link to the page/post in question. Also; Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
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[WP Review Pro] Is WP Review Pro compatible with MyCred?
Mili replied to kontakt14's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. We know that the plugin is compatible with WooCommerce. However we are not sure about MyCred and WooCommerce Points and Rewards Plugin. You can download the free version of WP Review and then test the free version with those plugins. It will give you a good idea if it is compatible or not. Looking forward to helping you. Thank you. -
Hello, Thank you for contacting MyThemeShop today. We have just released an update about this issue. Please check your product updates using the Updater plugin that you can get from the member's area and update all MyThemeShop products, that issue should be gone. Looking forward to helping you. Thank you.
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[WP Review Pro] Questions regarding WP Review Pro
Mili replied to samer67820's topic in Pre Sales Questions
Hello, Our developers can answer that question once they see your Customization request. Please submit your Customization request here: support -team@mythemeshop.com Thanks, -
Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and we hope to help you again.
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[WP Quiz Pro] Query on QUIZ functionality
Mili replied to Ben_Schlaepfer's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Unfortunately those functions do not exist in the plugin. However you can submit a Customization request to our developers here, and they will let you know how much that would cost to implement. If they are able to do that. Looking forward to helping you. Thank you. -
[WP Review Pro] Questions regarding WP Review Pro
Mili replied to samer67820's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Indeed our plugin WP Review can leave reviews on the products. However if you are looking for "verified buyer" I believe you would need to use the WooCommerce reviews. Here is how to do that: https://www.wpexplorer.com/verified-reviews-woocommerce/ Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] Many issue with my site after update Rank Math Seo
Mili replied to elena1r's topic in Rank Math Free
Hello Elena, Thank you for contacting MyThemeShop today. It seems that you are requesting help for two issues. We will try to help you on the first one and for the other you can open a new support ticket to help us avoid confusion. You mention that you cannot insert a video in that post, however we can see a video already, see screenshot: http://ovo.li/uploads/0wBiss Have you resolved that issue? If not, send us a link to the video you are trying to embed. For your issue about category description, please open a new support ticket to help us avoid confusion. Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] Strange error for old published posts
Mili replied to loudtechie's topic in Rank Math Free
Hello, There are certain aspect that you can indeed edit in bulk. See this tutorial here: https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/score-100-in-tests/ Go to this section: https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/score-100-in-tests#focus-keyword-in-description-only-works-on-the-primary-focus-keyword And scroll down until you see this part of instructions: http://ovo.li/uploads/44Ltph Let us know if that helps. -
[Rank Math SEO Plugin] Can't Login Rank Math Plugin On My Blog
Mili replied to Faisal_Amirul_Othman's topic in Rank Math Free
Hello Faisal, We are trying to login into your site but we get this error: ERR_CONNECTION_TIMED_OUT It doesn't look like your domain name or your server is correctly configured. That may also be why you were not able to activate Rank Math. Please contact your hosting provider and show them that error, see screenshot: http://ovo.li/uploads/kQSlZb They should be able to solve that issue for you. Looking forward to help you. -
Hello Kristi, We are happy that your issue has been resolved. Thank you for using MyThemeShop, we look forward in helping you again. Thanks,
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[Rank Math SEO Plugin] Sitemaps for multilingual sites
Mili replied to nina2's topic in Rank Math Free
Hello, Thank you for contacting MyThemeShop today. Our plugin Rank Math is indeed compatible with WPML translation plugin. You will be able to translate each page with WPML and Rank Math options will be available for both language pages. Looking forward to helping you. Thank you.