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Mili

Support
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Everything posted by Mili

  1. Hello, Thank you for contacting MyThemeShop today. There are no updates to the School theme anymore because the theme has been deprecated. However you can open a support ticket in our forums under a different theme name and we will do our best to help you. Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop today. If you are looking to improve the performance as in the speed of the site, you can try using a caching plugin as shown here: https://mythemeshop.com/blog/wordpress-speed-optimization/ Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin is unable to do those functions. You can however hire a developer from UpWork.com or Fiverr.com which would be able to customize the plugin for your needs. Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. The Pro version of the theme will allow you to have access to the Theme's Options panel and more styling options which you can see here: https://demo.mythemeshop.com/schema/options-panel/ The free version does not have access to so many options. The theme Schema is currently being supported and works with latest WP versions. If in the future it is not supported like what happened to Splash theme, we will continue to offer support to you and try to make the theme work on your website if you have an active subscription with us. However if you no longer have an active subscription we will not be able to troubleshoot the issues with a deprecated theme. I hope that clarifies. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. It seems that you do not have an active subscription. If you need us to troubleshoot the issues please activate your membership again. If you need help activating it please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. Yes, the theme SociallyViral is still maintained and updated by us. Looking forward to helping you. Thank you.
  7. Hello, We will not be able to fix issues on your customizations, but if something else is required such as helping you change the color of your layout, we will be able to assist you. Looking forward to help you.
  8. Hello, Sure, you can do that as a customization. You can hire a developer from UpWork.com or Fiverr.com which would be able to customize that for you once you purchase our theme. I hope it helps. Looking forward to help you.
  9. Hello, Yes, you can try different plugins and look for "WordPress widget plugins with tabs". We have not tested any other ones but there are several tab plugins for WordPress. I hope it helps. Thanks,
  10. Hello, Thank you for contacting MyThemeShop today. We are really sorry but that plugin is no longer available, we do not offer support for it. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop today. Are you using the free version or the pro version of the plugin? Looking forward to helping you. Thank you.
  12. Hello, Thank you for your query. We will be super-happy to help you with your concern. Coupon is a premium theme, for access to support please submit your request here: https://community.mythemeshop.com/forum/7-theme-support/ We hope that helps and we are here should you have any follow-up questions.
  13. Hello, Are you using the Free version or the Pro version of our plugin? Looking forward to help you.
  14. Hello, Thank you for contacting MyThemeShop today. We are really sorry but Spike theme has been deprecated an no longer compatible with latest WordPress versions. We do have the Schema theme which you can still purchase. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. Setting the default reviewed features per category is not possible out of the box, but you might be able to do it with the wp_review_items or some other filter hook. Unfortunately we cannot guide you on that as it is a custom solution. We do have demos of the back end that they can check: https://mythemeshop.com/s/a/wp-review-pro/backend/ https://mythemeshop.com/s/a/wp-review-pro/backend/single/ Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. The fact that the theme Schema didn't receive an update is a great sign, it means the theme has had no bugs and works with all the recent WP updates. While other themes need to keep updating each time WP releases a new update due to bugs, the Schema theme keeps on working with all new WP versions. If the theme Schema stops working with latest WP versions, our team will release an update. Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop today. The fact that the theme has not been updated for such a long time and is still working with the latest versions of WordPress is a great sign that the theme is well coded. We didn't have the need to update it ever since it launched, there was no major bugs. I hope that helps. Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. Yes, the theme integrates with the WP Review plugin. Yes, you can change the colors of the theme. As for the 3 grid layout, we can try to adjust the layout for your once you submit a support request, however it may not be possible to entirely adjust everything. It depends what other elements you need to have on your homepage. You can request a refund if the theme or our support does not suit your needs. Looking forward to helping you. Thank you.
  19. Thank you for using MyThemeShop.
  20. Hello, Thank you for taking the time to write us a testimonial, it means a lot to us. We hope to see your business grow and be able to help you in the future. Thank you for choosing MyThemeShop.
  21. Mili

    Testimonial

    Hello, Thank you for taking the time to write us a testimonial, Jitendra and our team will be very happy about this. Thank you for choosing MyThemeShop.
  22. Hello, In the WP theme industry the average support for a theme is 8 months. However the Schema theme has been supported by us since 2014. We have no plans on deprecating the theme as it stands right now. I hope that helps. Looking forward to help you.
  23. Hello, Thank you for contacting MyThemeShop today. Unfortunately the theme NewsOnline has been deprecated, we are no longer able to troubleshoot issues for it. If you purchased the theme from us, we can exchange it for the Schema theme for free, you just have to message our Accounts team here and show them your proof of purchase. Looking forward to helping you. Thank you.
  24. Hello, Thank you for contacting MyThemeShop today. Please submit your support request to the premium support forums if you are using a premium product from us, you can submit it here: https://community.mythemeshop.com/forum/12-plugin-support/ If you are unable to login to submit contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  25. Hello, Thank you for contacting MyThemeShop today. You should be able to edit the individual ratings from the Comments section in the admin area of WordPress. If your users leave a comment for review, you will be able to edit it from there. Looking forward to helping you. Thank you.
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