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Mili

Support
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Everything posted by Mili

  1. Hello, You got our theme from an illegal website, you got a pirated version which might even indicate that your site might already be hacked. If you purchased or downloaded the theme from an illegal website you are exposing your private information such as passwords, emails and your entire server at high risk of being breached by hackers. Unfortunately we cannot offer you support or suggestions. We can only offer support for users who purchased clean versions of our theme from our website MyThemeShop.com Thanks,
  2. Hello, Thank you for contacting MyThemeShop today. Which email did you use to purchase our WP Quiz Pro product? Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today. Unfortunately we will not be able to assist you with removing database inputs. However if you simply deactivate the plugins they will no longer be accessing your database. Also please note that we are not able to offer support for users who are not subscribed to our services. Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. Yes you can use the WP Review free plugin or the WP Review Pro plugin. Please note that the Schema theme does not come with the pro version of the WP Review plugin, only the free version. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.Looking forward to helping you.
  6. Hello, You can create an empty page called Shop. Then in WooCommerce > Settings > Products > Display set that page as your Shop page. Then go to WP > Settings > Reading and set that page as your front page. Please note that we do not offer support for free themes, the above are just suggestions. Thanks,
  7. Hello, Thank you for contacting MyThemeShop today. Are you using the free version of Schema or the pro version? Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop today. Are you using the free version of Schema or the pro version? Looking forward to helping you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.Looking forward to helping you.
  10. Hello, Thank you for contacting MyThemeShop today. Unfortunately our plugin does not have that functionality. As is the case with all products and payments, it would have to be done through WooCommerce. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.Looking forward to helping you.
  12. Hello, Thank you for contacting MyThemeShop today. Yes, this issue has been solved a few months ago with an update. Looking forward to helping you. Thank you.
  13. Thank you for choosing MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop today. For this request please contact our Accounts team here: https://mythemeshop.com/contact-us They will be able to answer you with the latest pricing and show you the latest promotions. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. Unfortunately the free version of this plugin does not have that option. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop today. Our plugin is designed to lock what appears inside the content area of your page. You can certainly try our plugin to see if it works for you and if it doesn't work you can request a refund. We ask no questions on refunds within 30 days with a 100% refund satisfaction. Looking forward to helping you. Thank you.
  18. Hello, You will not be able to insert Elementor elements into the plugin area. If you encounter issues with the plugin you can request a refund. Thanks,
  19. Hello, Thank you for contacting MyThemeShop today. Which email did you use when you purchased our theme? Looking forward to helping you. Thank you.
  20. Hello, Thank you for contacting MyThemeShop today. The plugin is GDPR compatible as it requires the user to check the box that says "I consent to my submitted data being collected via this form*". I hope that clarifies. Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. We do not offer a certificate for ADA Compatibility and cannot guarantee compatibility. What you can do is test the demo of our theme here: https://demo.mythemeshop.com/school/ Then test to see if it fits your ADA standards. Looking forward to helping you. Thank you.
  22. Hello, Thank you for taking the time to write us a testimonial, we are glad that you are enjoying the experience at MyThemeShop. We look forward in helping you again.
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