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Mili

Support
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Everything posted by Mili

  1. Hello, This issue would require troubleshooting. However since you are using the free version we are unable to help you, we don't have free support for free plugins. You can however purchase the Pro version, then you will have access to premium support if that issue appears. Our team will then try to assist you and if we do not find a solution you can request a refund. Actually, you can request a refund even if we do find a solution if it is within the 30 day policy. Looking forward to help you.
  2. Hello, Thank you for taking the time to write us a testimonial, it means a lot to our team ! We look forward in helping you again and hope to see your business grow.
  3. Hello, Thank you for contacting MyThemeShop today. For all refunds please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. Yes, the theme works with the latest version of WordPress and is safe to use. If you are not satisfied with your purchase you can request a refund. We have a no-questions-asked policy. Looking forward to helping you. Thank you.
  5. Hello, We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.Looking forward to helping you.
  6. Hi, We are glad that the plugin is working well for you. Thank you for using MyThemeShop.
  7. Hello, Thank you for contacting MyThemeShop today. Unfortunately we are unable to determine why that error is showing just by looking at it. However once you purchase the pro version, and if that issue happens you can create a support ticket and our support staff can troubleshoot further. If they are unable to fix the issue you can request a refund. Actually, you can request a refund regardless if the plugin works or not, we give refunds without any questions asked. Such is our refund policy. Looking forward to helping you. Thank you.
  8. Hello, Thank you for taking the time to write us your testimonial, we really appreciate this. And thank you for being part of our community, we hope to be able to help you in the future again.
  9. Hello, Thank you for contacting MyThemeShop today. The plugin can collect emails, but not cell phone numbers. For cell phone numbers you will need a custom solution, you can hire a developer from UpWork.com to help you configure that. The way the emails are stored is through a service such as MailChimp, then the emails are sent to your account/list in MailChimp. I hope it helps. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop today. You can perhaps use another plugin which can handle user registration and upon registration redirect them to a quiz page. However our plugin on it's own cannot do that, therefore you would need a custom solution such as a plugin or a developer which can create that for you. Looking forward to helping you. Thank you.
  11. Hello Matthias, Thank you for taking the time to leave us a testimonial, it means a lot to our team. We hope to be able to help you in the future as well. Cheers,
  12. Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  14. Hello, Thank you for contacting MyThemeShop today. We only recommend the latest PHP versions for the plugin to work. However if you purchase the pro version and it doesn't work on your site you can request a refund, we issue refunds without any questions asked. You will also have access to our premium support where our developers will take a look if the issue is related to PHP or to a plugin conflict. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. The theme does not have a store or shop page, unfortunately. However you can create a page and add images to it, then link each image to a store of your choice. You can do the same for a categories page. Looking forward to helping you. Thank you.
  16. Hello Senka, We really appreciate your input and sharing your experience to other users. We look forward seeing you again and helping you again. Take care
  17. Hello, Thank you for your kind words and for taking the time to write us a testimonial, it really means a lot to us. We appreciate you being part of our community and supporting our business. We look forward seeing you again in our forums. Thank you
  18. Hello, Modifying the H4 tags to be different on each related post would require a custom solution. What you can do is disable the theme's related posts and use a plugin instead. I hope that helps. Thanks,
  19. Hello, Thank you for contacting MyThemeShop today. Yes, our support staff will help you change the design of the buttons once you purchase the theme. Simply open a support ticket in these forums and we will help you. If you are not satisfied you can request a refund. Looking forward to helping you. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. We would be happy to assist you with that. Assuming you are already logged in to your account, please follow the following link to edit the details you want to show on your invoice: https://mythemeshop.com/my-account/edit-address/billing/ Once edited, please head over to the following link and download your updated invoice: https://mythemeshop.com/my-account/orders/ Then follow this image tutorial: http://take.ms/1VmUs Please stay advised that the invoice information can only be changed for the active subscriptions. Hope that helps, please don't hesitate to let us know if you need help with anything else.
  21. Hello, Yes, you can create a banner that will be placed on different specific pages that you choose, not all pages. The engagement from banner can be tracked if you install Google Analytics on your site, otherwise our plugin is not able to track engagement on it's own. I hope it helps. Thanks,
  22. Hello, Thank you for contacting MyThemeShop today. For this you would need a custom solution, unfortunately it is outside of our scope of support. Perhaps this tutorial may help: https://mythemeshop.com/blog/wordpress-speed-optimization/#avoid-google-fonts-and-server-fonts-locally Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop today. We are really sorry but such a function would require a custom solution. Looking forward to helping you. Thank you.
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