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Mili

Support
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Everything posted by Mili

  1. Hello, All texts within the plugin should be translatable using this translation plugin: https://wordpress.org/plugins/my-wp-translate/ If that doesn't work after you purchase the product, you can open a support ticket and our team will assist you. Looking forward to help you.
  2. Hello, Thank you for contacting MyThemeShop today. Currently the link you posted is not showing our Schema theme. Let us know once it is showing our Schema theme. Looking forward to helping you. Thank you.
  3. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  4. Hello, Thank you for contacting MyThemeShop today. You can use a minimum size of 800x416 for your featured images. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. Yes, you can have your pages without sidebar using the Magnus theme. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. No, you don't have to pay yearly for the theme. However if you wish to receive updates and technical support then the fee would be required. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop today. The featured section is visible on the homepage. You can select categories of your choice for the featured section, see options panel: https://demo.mythemeshop.com/cool/options-panel/homepage/ Yes, you can use this theme with WooCommerce. You can add text below the header. Once you purchase the theme open a support ticket and ask our staff to help you with that. The height of the header can be modified using Custom CSS, you can open a support ticket about that issue once you purchase the theme. Looking forward to helping you. Thank you.
  8. Hello, Than you for taking the time to write us a testimonial, we appreciate that.
  9. Hello, Thank you for contacting MyThemeShop today. For the Magnus theme we recommend images that are at least 1100x600 in size or larger. Regarding the changing of themes, you can switch to any theme, each time you switch to a new theme use this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ Then go to WP > Tools > Regenerate Thumbnails and it will regenerate your images to fit the new theme. Looking forward to helping you. Thank you.
  10. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  11. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  12. Hello, Thank you for contacting MyThemeShop today. We have no history of purchase from your account. Therefore we are not sure how you acquired the plugin WP Quiz Pro. With which email have you purchased our product? Looking forward to helping you. Thank you.
  13. Hello, Thank you for taking the time to write us your experience, we really appreciate that. Thank you for choosing MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will let you know about purchasing methods. Looking forward to helping you. Thank you.
  15. Hello, Thank you for taking the time to write us about your experience, we appreciate that. We hope to help you again in a near future.
  16. Hello, Thank you for contacting MyThemeShop today. We are not sure how ConvertKit works. How would you link the quizzes to ConvertKit? Can you elaborate? Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop today. 1 - We can limit the image width with CSS to a max of 500px. It can look similar to this: http://ovo.li/uploads/dLF5wc If the image has more height it will look better. 2 - Unfortunately there is only one menu. 3 - Rank Math is not only for premium themes, you can obtain Rank Math without premium themes. 4 - For that question, please ask our Accounts team here, they will be able to help you regarding promotions. 5 - That will depend on each individual ad blocker, some ad blockers block all popups. However the theme does not have popups. 6 - Yes, all themes have the ability to create child themes without accessing the server. However if you have the need to add additional files to your child theme then you will need to access the CPanel (FTP). That's just the way it is with all themes. 7 - For that question, please ask our Accounts team here, they will be able to help you regarding promotions. Looking forward to helping you. Thank you.
  18. Hello, Thank you for writing us a testimonial, we appreciate that and we look forward in helping you again.
  19. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  20. Hello, Do you still need help? Let us know please. Thanks,
  21. Hello, Thank you for contacting MyThemeShop today. We are glad that you have found a solution for this issue. Thank you for letting us know. Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  23. Hello, Thank you for using MyThemeShop. Let us know,
  24. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  25. Hi, Your site has about 54 active plugins, which is a lot. It is possible one of the plugins are conflicting. We will need your permission to deactivate your plugins. Do you allow us to deactivate your plugins? Please ensure you have a backup of your site in case something goes wrong when we deactivate your plugins. You can do that yourself actually, you can deactivate all other plugins except Rank Math and then check to see if the issue is present. Let us know, Thanks,
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