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Montgomerie

Support
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Posts posted by Montgomerie

  1. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of the plugin and PHP 7, please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:

    rQoczm+

    Looking forward to helping you.

     

  2. Hello,

    I wanted to chime in and confirm if you are talking about the Meta Keywords tag?

    If so, then the Rank Math plugin does not print them because Google and other search engines no longer consider the keywords meta tag, but they are smart enough to figure out what keywords and phrases have been used in the pages content, title and meta description. 

    It was announced long back:
    https://webmasters.googleblog.com/2009/09/google-does-not-use-keywords-meta-tag.html

    Hope that helps. If you have any further question(s), please let us know. Thank you.

  3. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    It seems like that the settings of the single post are different or your theme is generating a title on it's own:
    8vuTxt+

    I checked further and noticed that your theme is generating its own title tag:
    N0dARO+

    Can you please the SEO settings in your theme or please contact the theme owner for the code/filter to disable the title tag from the theme?

    Hope that helps. If you have any further question(s), please let us know.

     

     

  4. Hello @Shellie_Ward

    Please open a new support ticket here and leave the credentials in the Sensitive Area
    https://community.mythemeshop.com/forum/23-rank-math-free/?do=add

    That area is visible only to the support staff and you. No one else can see or access it and as soon as the ticket's resolved, the details are deleted from that field.

    Looking forward to helping you. Thank you.

  5. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    It seems like that the Role Manager's triggered. Can you please confirm if you are accessing the website using an account with the administrative right?

    Also, if it's a multi-site setup and if not, then are you able to access the following URL?

    wp-admin/admin.php?page=rank-math-role-manager

    and if you have the Role Manager enabled?
    2Wesat+

    Looking forward to helping you.

  6. Hello,

    Please accept our deepest apologies.

    It seems like a typo in the latest version of the plugin.

    Can you please replace the following file in?

    \includes\modules\redirections\

    https://mythemeshop.d.pr/JsiEDI

    For the sitemap's issue, did you try submitting it using the old version of the Search Console i.e. the Webmaster Tools?

    Looking forward to helping you. Thank you.

  7. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you have this setting turned off for the Category name to show in the slug?

    /wp-admin/admin.php?page=rank-math-options-general

    AGfoMH+

    Also, can you please provide us with the list of the active plugins? There could be a conflicting plugin installed on your website causing that error.

    Looking forward to helping you.

  8. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:
    rQoczm+

    Looking forward to helping you.

     

  9. Hello,

    It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you.

    Could you please leave us a testimonial (if you haven't already done that) about your overall experience with the plugin and the support? This will help us serve you, our members, better. We appreciate your time and patience.
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    Thank you in anticipation.

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