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Montgomerie

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Posts posted by Montgomerie

  1. [Rank Math SEO Plugin] Rank Math Not Scoring Properly

    in Rank Math Free

    Posted

    Hello,

    Please accept our apologies for the confusion.

    Though, the plugin works fine with the page builders like Elementor, Divi etc.

    As mentioned, our Development Team is working on extending the Content Analysis API, and once it is ready, all the Custom fields will be included in the Content Analysis.

    Other plugin developers, like ACF, can then tap into the new API and make their plugins compatible.

    Sorry for the disappointment but as the plugin is just 2 months old, we are still maturing and working hard to extend the plugin to the remaining market. We started off by making the plugin compatible with page builders at first.

    Also, please stay advised that the plugin will work 100% and will generate proper tags for the search engines, just the content analysis won't work as expected when using plugins like ACF.

    Hope you understand. If there is anything else, please let us know.

    Thank you.

  2. [Rank Math SEO Plugin] SEO Score not showing

    in Rank Math Free

    Posted

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you.

    If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

  5. [Rank Math SEO Plugin] SEO Score not showing

    in Rank Math Free

    Posted

    Hello,

    Thank you for sharing the details.

    It seems like those articles are not indexed and shown in the Sitemap and thus the SEO Score wasn't displayed.

    We might change this in the future and you will be notified through an update if that happens.

    We appreciate you bringing your perspective to us.

    If there is anything else you need help with, please let us know. We are here to help.

  6. [Rank Math SEO Plugin] Page Error when plugin is activated, working when plugin is deactivated

    in Rank Math Free

    Posted

    Hello,

    I tried in Chrome as well, and it's working fine.

    I'm not sure why would you want to have a PD added to your URL. If someone asks your website's URL, you would not want to tell them to add PD at the end (assuming the redirection breaks).

    There is no direct impact on SEO but usually, it should be avoided for better user experience. Also, when creating posts, your URLs will have PD in them which makes no sense and the URL needs to be smaller and to the point.

    Hope that helps. If you have any further question(s), please let us know. Thank you.

  11. [WP Quiz Pro] Nothing when clicking on "Add result"

    in Pre Sales Questions

    Posted

    Hello,

    To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.

    Here are the steps for you to follow.

    1. Log into your WordPress Administrator, and navigate to the dashboard
    2. Navigate to 'Plugins', and go to 'add new'
      T9Ch6
    3. On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
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    4. The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
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    5. You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
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    6. On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
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    7. On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
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    8. Press the 'Enable Troubleshooting Mode' to start the troubleshooter
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    Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.

    To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.

    1. With all plugins and the theme disabled, try reproducing the issue.
      1. If you still have the issue, your WordPress setup is the root of the problem.
      2. If not, then continue.
    2. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. u7oyK
      1. If you have the issue, the plugin is conflicting with WordPress
      2. If not, then the plugin is not causing issues with WordPress. Continue to the next step
    3. Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. qHIDj
      1. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin
      2. If not, then this plugin is not causing issues with the MyThemeShop plugin

    Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.

     

    If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other.

    1. Enter troubleshooting mode again using the instructions above.
    2. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. kY14f
    3. Activate the MTS plugin you want to check and try to reproduce the issue. u7oyK
      1. If the issue appears, your theme conflicts with the MTS plugin.
      2. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution.

    Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

     

  16. [Rank Math SEO Plugin] RankMath Free Activation Error

    in Rank Math Free

    Posted

    Hello,

    What is happening here is that your site is trying to connect to MyThemeShop servers but failing because the connection method your server is using is too old.

    What needs to be updated is cURL (7.63) and OpenSSL. This should be updated not only for the functionality of MyThemeShop and your SSL connections but for the security of your site in general as well.

    If you are not hosting the site yourself you will need to reach out to your host and ask them to update cURL.

    Can you please get back to them?

    Also, our recommended hosting, SiteGround offers the latest versions of all the Software.

    Looking forward to helping you. Thank you.

  19. [Rank Math SEO Plugin] Unable to turn on the redirections extension

    in Rank Math Free

    Posted

    Hello,

    Sorry that you missed that button and they looked like AJAX buttons.

    It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you.

    Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with the plugin and the support? This will help us serve you, our members, better. We appreciate your time and patience.
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    Thank you in anticipation.

  21. [Rank Math SEO Plugin] Product Title Update doesn't show in Preview

    in Rank Math Free

    Posted

    Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    I was able to open the screencast which you sent.

    That is default WordPress behavior. Once the post's assigned a URL, you need to edit that manually. Simply changing the title doesn't work.

    Hope that helps. If you have any further question(s), please let us know.

     

  22. [Rank Math SEO Plugin] Rank Math not integrating into website

    in Rank Math Free

    Posted

    Hello,

    I can see the theme adding its own meta tags using a non-standard WordPress method.

    Can you please try these 2 methods?

    and if that doesn't work, then this one

    If none of these work for you, please share your WordPress & FTP login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:

    rQoczm+

    Looking forward to helping you. Thank you.

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