Montgomerie
-
Posts
3,943 -
Joined
-
Last visited
Content Type
Profiles
Forums
Tutorials
Posts posted by Montgomerie
-
-
Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Please share your WordPress and FTP login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:
Looking forward to helping you.
-
Hello,
Appreciate your understanding.
In the meantime, if you need any other assistance, please feel free to open a new support ticket.
We are here to help. Thank you.
-
Hello,
I have updated the Sensitive Data field with the screencast.
You can see the error showing up when I tried connecting the account.
Thank you.
-
Hello,
It could be that your theme or one of your plugins has a call to those files, and every time they are requested on the frontend, the error(s) gets recorded.
In my opinion, if they are not showing up in the Search Console, you can safely ignore them.
Hope that helps. Thank you.
-
Hello,
Thank you for helping us determine the issue.
As the warning is too generic:
QuoteSorry, you are not allowed to do that.
Can you please send us the Error/Debug log so we can check further?
Looking forward to helping you.
-
Hello,
We have updated the theme for you.
Can you please add the logo and the social share image following this link?
wp-admin/admin.php?page=rank-math-wizard&step=yoursiteFor the performance, please follow this guide:
https://mythemeshop.com/blog/wordpress-speed-optimization/Meanwhile, we are checking the H1 issue internally and might release an update.
Hope that helps. Thank you.
-
Hello,
We will get this tested and let you know.
Also, sorry for my ignorance, ClassicPress needs to be installed separately like WordPress, and we are not talking about the Classic Editor plugin here, right?
Finally, if you have a website where ClassicPress is installed and the issue's occurring, we will be more than happy to take a look.
Because the account not getting connected to MyThemeShop is mostly because of an outdated Software on the hosting's side (namely the cURL).
Looking forward to helping you. Thank you.
-
Hello,
We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you.
If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
-
Hello,
Thank you for contacting MyThemeShop today.
Please check the following article and apply the changes after taking a complete backup?
https://mythemeshop.com/blog/wordpress-security-tips/
&
https://mythemeshop.com/blog/web-server-security/Also, those URLs show up only when the plugin detects someone accessing them.
You can turn on the advanced mode to get more details like the IP address etc.
Looking forward to helping you.
-
Hello,
Sorry for the confusion there. We are supporting WordPress 4.9.9 and not the ClassicPress exclusively.
We do not have any plans laid out to release an exclusive plugin and the compatibility for the ClassicPress, but we will continue supporting WordPress 4.6+ and the classic editor.
We use Classic Editor on many of our websites.
Hope that helps. If you have any further question(s), please let us know. Thank you.
-
Hello,
Thank you for contacting MyThemeShop today.
Did you check all the KB articles on our website?
https://rankmath.com/kb/how-to-setup/
&
https://rankmath.com/kb/wordpress/seo-suite/Please let us know if you need any further assistance. We are here to help.
-
Hello,
That setting instructs the search engines to not index your website.
Here's a detailed tutorial on it:
https://rankmath.com/kb/titles-and-meta/Please go through that once and let us know if you have any questions.
That tickbox should not have been checked on a live website.
Looking forward to helping you. Thank you.
-
Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Can you please update the theme to the latest version to check the issues further?
Looking forward to helping you.
-
Hello,
Thank you for bringing it to our attention.
Please allow us a few days to discuss this internally and come up with a proper solution.
Meanwhile, if possible, please keep the links intact so we can test further if needed.
We seek your patience and understanding in this matter.
-
Hello,
Glad it worked for you.
Please let us know if you need any other assistance.
We are here to help. Thank you.
-
1
-
-
Hello,
We are happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
-
Hello,
We do not have any plans of dropping the support for WordPress 4.9.9 since we ourselves use Classic Editor on many of our web properties.
Hope that helps. If there is anything else, please let us know. Thank you.
-
.Hello,
Yes, thank you for bringing it up.
We appreciate your help and patience.
If you need assistance with anything else, please let us know. We are here to help.
Thank you
-
Hello,
Thank you for contacting MyThemeShop today.
We support WordPress 4.9.9 and thus ClassicPress.
If ClassicPress changes anything, we do not intend to support them separately.
Hope that helps. If you have any further question(s), please let us know.
-
Hello,
Thank you for contacting MyThemeShop today.
Before we check further, can you please read the KB article here?
https://rankmath.com/kb/score-100-in-tests/#focus-keyword-present-in-subheadingsLooking forward to helping you.
-
Hello,
So I logged in to your website to checked the conflicting plugins.
It seems like you have Sitemaps enabled through Jetpack plugin:
I did not change the settings as I'm unsure if you need the Sitemaps from that plugin. You have enabled the News Sitemap on your website through JetPack. Do you need it?
Looking forward to helping you. Thank you.
-
Hello,
Sure. Please let us know about your findings.
We are here to help. Thank you.
-
Hello,
Thank you so much!
Sincerely appreciate that!
Please feel free to open a new support ticket if you need any assistance. We are here to help.
-
Hello,
Please stay advised that Google will still crawl your website as the plugin pings Google's servers as soon as an article's published.
We can see the issue happening on your end.
We are in a process to release a huge update of the Sitemaps in the coming week.
That should not only address this issue but should make the Sitemaps performant and something WordPress has not experienced before.
We seek your patience and understanding in this matter.
Thank you.
[Rank Math SEO Plugin] Issue with strange redirects
in Rank Math Free
Posted
Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:
Looking forward to helping you.