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Everything posted by Sam

  1. Hello, Can you please ask them to increase it further as the only error which shows up in error log is related to the cron jobs? Also, if you do not mind moving your site away, we would recommend using our recommended hosting. They will not only move your website for free but also uses the latest stack of such services including PHP 7.2 etc. If you are looking for a powerful hosting, then we would recommend Kinsta. and if you are looking for a dedicated server, then nothing can beat the performance of ServeBolt, they are the best in the industry. Apart from that, I have updated the sensitive data field with the link to the latest plugin files, you can download that, delete the older one and install the newer one. Please do not share the files with anyone else. Looking forward to helping you. Thank you.
  2. Hello, Looks like Cron job is failing, please ask hosting support to check why cron jobs are not running. Also can I know how much are you paying to this support? Thank you.
  3. Hello Niels,Thank you for contacting MyThemeShop.Sorry to disappoint but that type of grid layout is not available in the Cyprus theme, the closest layout is this one https://mythemeshop.d.pr/ZI6MjsHere is the list of homepage sections https://mythemeshop.d.pr/4IPgDWIf you have any further question(s), please let us know. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I cleared your plugins’ cache and reinstalled Rank Math just to be double sure of any mismatch in the plugin files. Then I edited your homepage’s Schema data and set that to None, as it’s an Organization/Local Business: http://take.ms/uJpi7 Google’s Structured data testing tool is not throwing any error now. After that, I cleared the cache of the Search Console’s data. Checked for the possible errors, and noticed that you are generating an attachment’s sitemap. That is not recommended, especially to a website like yours. I would recommend turning that off. Also, please confirm on your end if you need tags sitemap and want them to index, as Google is not loving that and you can see in the following screenshot, they are declining to index those pages: http://take.ms/uDn4L Rest of your pages are getting indexed by Google already. Finally, I checked your homepage and noticed the phone numbers are not clickable (header and the footer). If it’s a Local Business you should use tel tag to link out the phone numbers. Rest looks good to me. Please tell us if you face any further difficulty with the plugin. We’re here to help. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. Unfortunately, we don't have any option to remove custom taxonomy name from the breadcrumbs, but I have added this suggestion in our internal list and this feature will be added in the on of our upcoming plugin update. Hope this helps. Thank you.
  6. Hello, Please open single.php file present in the theme folder, you need to access the theme folder using FTP or cPanel (wp-content/themes/colormag/single.php) Then search for this code <div id="primary"> And add below code just after the above line: <?php if (function_exists('rank_math_the_breadcrumbs')) rank_math_the_breadcrumbs(); ?> Also please make sure Breadcrumbs are enabled from the plugin settings http://take.ms/9CmkE Hope this helps, Thank you.
  7. Hello, I just reactivated the Rank Math and looks like everything is working, please verify from your side. Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Looks like you were using wrong permalink structure, please refer to this image http://take.ms/Vbrp8 I have changed it and the posts are loading fine now. Hope this helps. If anything else, please let us know. Thank you.
  9. Hello, That is strange, could you please try disabling the cache plugin? Are you using Cloudflare? Please refer this thread, the same issue is mentioned here https://wordpress.org/support/topic/plugin-will-not-activate-19/ Thank you.
  10. Let's wait for the new version, beefing up the role will not help as to debug we have to edit few plugin files, If the new update doesn't solve this issue, you can give us FTP access to the "wp-content/plugins/seo-by-rank-math/" folder Thank you.
  11. Tried creating a draft post and I can see the same issue, it is little strange as the same steps are working fine on my setup. Unable to debug as I don't have full access to your site. I would recommend, please wait for a couple of hours, we are going to release an update. Once we release the update you can test with the latest version. Thank you.
  12. Also, I have just noticed, twitter:image tag is missing from your single post http://take.ms/GLSbR Could you please verify if twitter image is set in the single post Rank Math settings? Thank you.
  13. Could you please grant me the rights to edit the post? I am unable to see the settings related to active plugins. The reason for this is to figure out which plugin is conflicting with Rank Math. Thank you.
  14. Hello, We tried on our setup and everything is working fine, we are unable to reproduce the error. The only way out is to debug this is to access your website. I can understand your concerns. Is it possible to create a separate staging site or tempory access is also fine? If that is not possible, please record a video (you can use this tool https://www.useloom.com/), showing the post edit screen, where twitter image is set. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. - Regarding the overall review, please check this review box https://demo.mythemeshop.com/wp-review-pro/default-star-review/ There are two sections in this box, top ratings are given by the article admin, and just below it, there is a section where the user can rate each feature and overall rating calculated by the average rating given in the comment area. - Yes, we offer 16 pre-defined templates (which you can find on our demo) and you can customize what to show and which color to use in each template. - Yes, that is possible, the comparison table is nothing but the table showing rating from different review pages in one place. - Yes that is also possible, we offer 10 different widgets, please take a look http://take.ms/fqvjI, you can also check these widgets in the sidebar of our demo. - There is an embed option which will let you embed the review box on any website, just like a YouTube video. or If you mean to use the plugin on more than one website, you can select the number of licenses while purchasing the plugin http://take.ms/xZw3a Hope this helps, if anything else, please let us know. Looking forward to helping you. Thank you.
  16. Thank you for the logins, please tell me on which page I can try to reproduce this issue?
  17. Hello, Please add your site login details in the above sensitive data field, we will investigate this issue along with the nofollow issue mentioned in your another ticket. Thank you.
  18. Hello, Yeah, that's true. Sure please keep our account active, we will try to debug it further, once we find the solution, will let you know. Thank you.
  19. Please open this file wp-content/seo-by-rank-math/includes/admin/class-metabox.php Go to line number #339, you will find below code: $words = \file_get_contents( rank_math()->plugin_url() . 'assets/vendor/magnetwords.json' ); replace it with $words = \file_get_contents( rank_math()->plugin_dir() . 'assets/vendor/magnetwords.json' ); Let us know if this fixes the issue or not. Looking forward to helping you, Thank you.
  20. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Could you please share the screenshot of the issue? Also, it will be helpful if you can share your site login details in the 'Sensitive Data' field present above (http://take.ms/wfO0h) Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Could you please check if the file permission set for this file is 644 or not wp-content/plugins/seo-by-rank-math/assets/vendor/magnetwords.json If you don't know how to check, you can share the cPanel login details in the sensitive data field. Looking forward to helping you. Thank you.
  22. Hello, There was a bug in our breadcrumbs code, I have fixed it on your site. We will include this fix in our upcoming plugin update. Hope this helps, thank you.
  23. Hello, It seems like a JS bug happening on your website and we are still trying to reproduce it on our end to fix. Sorry to disappoint, but you got to use the plugin without that function for now until a fix is found. Please let me know how can we help you further with this. Thank you.
  24. Hello Alan, Thank you for the details, I found the issue, it is related to the function present in the theme Widget which you are you using on the homepage. /public_html/wp-content/themes/newsmag-pro/inc/libraries/widgets/widget-newsmag-posts-list-vertical/layouts/posts_list_vertical.php line number #74, I have commented out that code and site is loading fine. Hope this helps, if anything else, please let us know. Thank you.
  25. Hello Alan, Default cPanel URL is not working, please share the working cPanel URL. Thank you.
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