[SociallyViral] Purchased Socially Before It Was Free

[tyemurphy]

Hi Guys, 

 

Hey I purchased the Socially Viral theme when it was 59 dollars I believe. I am currently on version 2.0.15. I want to be on the latest update but it seems like I can't without paying more money. Can you please explain? 

 

Thanks!

 

Tye

[Montgomerie]

Hello,

 

Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that.

 

It looks like your subscription has expired.

All our products are available with one year of premium support and updates and is mentioned on the landing pages as well:
http://take.ms/8A6EU

However, anything you download can be used for the lifetime on unlimited domains you own.

The product's price on the landing page is for the first year. From the second year, you have to pay only $19 to get support and updates. You can cancel at any time, though.

Though, if you want, we can provide you with a coupon code to renew for just $19/year.

Looking forward to help you. Thank you.

[nindergill93]

Well I am having the same issue and looking forward to have the latest version of theme asap. Could you please provide me the $19 coupon. Thanks in advance.

[Mili]

Hello,

 

Please contact our sales team here: http://mythemeshop.com/contact-us

They will be able to tell you more about coupons through emails and offer you any current promotions. 

[nindergill93]

Hi @MistaPrime, 

I tried contacting the team from that link. but since now got no reply.

[Jitendraa]

Hello,

 

We have removed the wrong version from the themes under your account.

 

You can download the latest version of theme from there.

 

Hope that helps.

Thank you.

[nindergill93]

thank you very much. But I am not able to find the download link under my account. The "Add/Renw Subscription" tab redirects me to theme/plugins index. How can I download that new version would you please direct me ?

[Jitendraa]

Hello,

 

As you do not have an active subscription now, you need to renew your subscription first so that you can download the latest version of the theme.

 

if you want, we can provide you with a coupon code to renew for just $19/year.

 

Thank you

[nindergill93]

Yes, please provide me the coupon. And thanks for the endless support.

[ToddMTS]

Hello,

We have emailed you the details for that.

 

Hope that helps, please don't hesitate to let me know if you need help with anything else.