alangray

[Rank Math SEO Plugin] I can't download Rank Math

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Hello.

I just noticed I received your message about downloading and installing Rank Math, but the links don't work.

Can you please check and resend?

Alan

Edited by alangray
Added Site Login, cpanel info for rankmath testing

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Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

Sorry to disappoint but we have stopped accepting new applications for the Beta testing. We had an overwhelming response and had to stop accepting new requests so we can work on the feedback of the early adaptors.

We will open the gates soon and will accept more applications. Please keep an eye for an email from us.

Thank you.

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Ok.

Can you please check something in the plugin?

I currently use Yoast SEO and I have the part that removes the /category/ base.

- but in their newest versions, it kills the NewsMag Pro theme

None of the category pages work. Does your plugin have that feature, and does it fix that problem?

Alan.

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Hello,

We did not test the plugin with that theme.

We do have that feature but not sure if that would work with your theme.

For now, I have attached the plugin files to this ticket, so you could download and test the plugin.

Please do not share the plugin files with anyone.

Thank you.

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Thank you Montgomerie.

Unfortunately, the system won't allow me to download it.

It says:

"The page you are trying to access is not available for your account."

Error code: 2C171/1

Alan

Edited by alangray
Added error code.

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Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

Can you please check the latest link in the sensitive area of this ticket?

Looking forward to helping you. Thank you.

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I installed the plugin, set settings and refreshed the front page of the site.

It never loads - goes into a permanent loading loop.

Deactivate the plugin, the site loads.

- I should have tried reloading before doing any settings!

Reactivated plugin and turned off all modules - loading still fails.

Deactivated all other plugins - still fails.

 

I can send you a copy of the Macho Themes Newsmag Pro theme if you want to test it.

FYI: Yoast SEO v7 fails the same way.

 

Alan.

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Hi Alan,

If other plugins such as Yoast fail on your site it may be due to a JS conflict with your theme.

You can try to temporarily deactivate your theme, then do your SEO changes. Then re-activate your theme.

You can also leave us your WP admin access and we can take a closer look.

Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below:
sensitive.jpg

Please make a reply once you update the details, so we get notified.

Looking forward to helping you. Thank you.

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Hello Alan,

Thank you for the details, I found the issue, it is related to the function present in the theme Widget which you are you using on the homepage. 

/public_html/wp-content/themes/newsmag-pro/inc/libraries/widgets/widget-newsmag-posts-list-vertical/layouts/posts_list_vertical.php

line number #74, I have commented out that code and site is loading fine.

Hope this helps, if anything else, please let us know.

Thank you.

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Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/

Thank you in anticipation.

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