alangray Posted August 10, 2018 Report Share Posted August 10, 2018 (edited) Hello. I just noticed I received your message about downloading and installing Rank Math, but the links don't work. Can you please check and resend? Alan Edited August 13, 2018 by alangray Added Site Login, cpanel info for rankmath testing Link to comment Share on other sites More sharing options...
Support Montgomerie Posted August 10, 2018 Support Report Share Posted August 10, 2018 Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Sorry to disappoint but we have stopped accepting new applications for the Beta testing. We had an overwhelming response and had to stop accepting new requests so we can work on the feedback of the early adaptors. We will open the gates soon and will accept more applications. Please keep an eye for an email from us. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
alangray Posted August 10, 2018 Author Report Share Posted August 10, 2018 Ok. Can you please check something in the plugin? I currently use Yoast SEO and I have the part that removes the /category/ base. - but in their newest versions, it kills the NewsMag Pro theme None of the category pages work. Does your plugin have that feature, and does it fix that problem? Alan. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted August 10, 2018 Support Report Share Posted August 10, 2018 Hello, We did not test the plugin with that theme. We do have that feature but not sure if that would work with your theme. For now, I have attached the plugin files to this ticket, so you could download and test the plugin. Please do not share the plugin files with anyone. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
alangray Posted August 10, 2018 Author Report Share Posted August 10, 2018 (edited) Thank you Montgomerie. Unfortunately, the system won't allow me to download it. It says: "The page you are trying to access is not available for your account." Error code: 2C171/1 Alan Edited August 10, 2018 by alangray Added error code. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted August 10, 2018 Support Report Share Posted August 10, 2018 Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please check the latest link in the sensitive area of this ticket? Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
alangray Posted August 11, 2018 Author Report Share Posted August 11, 2018 Thank you Montgomerie - that worked. I will try it in the next few hours and let you know what happens. Link to comment Share on other sites More sharing options...
alangray Posted August 11, 2018 Author Report Share Posted August 11, 2018 I installed the plugin, set settings and refreshed the front page of the site. It never loads - goes into a permanent loading loop. Deactivate the plugin, the site loads. - I should have tried reloading before doing any settings! Reactivated plugin and turned off all modules - loading still fails. Deactivated all other plugins - still fails. I can send you a copy of the Macho Themes Newsmag Pro theme if you want to test it. FYI: Yoast SEO v7 fails the same way. Alan. Link to comment Share on other sites More sharing options...
Support Mili Posted August 11, 2018 Support Report Share Posted August 11, 2018 Hi Alan, If other plugins such as Yoast fail on your site it may be due to a JS conflict with your theme. You can try to temporarily deactivate your theme, then do your SEO changes. Then re-activate your theme. You can also leave us your WP admin access and we can take a closer look. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
alangray Posted August 12, 2018 Author Report Share Posted August 12, 2018 Thank you. I tested it by following your suggestion, but that didn't work either. Sensitive data has been added. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted August 12, 2018 Support Report Share Posted August 12, 2018 Hello, Please add FTP or cPanel access as well so we can restore your website if anything goes haywire. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
alangray Posted August 13, 2018 Author Report Share Posted August 13, 2018 Added CPANEL info Link to comment Share on other sites More sharing options...
Sam Posted August 13, 2018 Report Share Posted August 13, 2018 Hello Alan, Default cPanel URL is not working, please share the working cPanel URL. Thank you. Link to comment Share on other sites More sharing options...
alangray Posted August 13, 2018 Author Report Share Posted August 13, 2018 Added cpanel URL info Link to comment Share on other sites More sharing options...
Sam Posted August 13, 2018 Report Share Posted August 13, 2018 Hello Alan, Thank you for the details, I found the issue, it is related to the function present in the theme Widget which you are you using on the homepage. /public_html/wp-content/themes/newsmag-pro/inc/libraries/widgets/widget-newsmag-posts-list-vertical/layouts/posts_list_vertical.php line number #74, I have commented out that code and site is loading fine. Hope this helps, if anything else, please let us know. Thank you. Link to comment Share on other sites More sharing options...
alangray Posted August 14, 2018 Author Report Share Posted August 14, 2018 Thank you for finding that. I will show that to the NewsMag Pro developers. Alan Link to comment Share on other sites More sharing options...
Support Mili Posted August 14, 2018 Support Report Share Posted August 14, 2018 Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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