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Your Themes Are Blazing Fast Just Like Your Help And Support

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Thank you so much for replying fast to my queries. Wow, in less than a minute, I had everything working fine in my site's theme just the way I like it.

 

I'm so impressed with your themes. They are so fast and clean.

 

More power!

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Hi,

 

I am really glad that you found our support team helpful. We always strive for fast support and themes to match.

 

If you ever need any help with our themes, please don't hesitate to ask.

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Sounds great!

Curious how you got help within minutes?

Is there some secret signal? :-)

 

I am not complaining, but my responses are taking days.

Why the difference I wonder?

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Hi anwefree,

We try to help with any issue as quickly as possible, usually within minutes, but in some cases it may take several hours. It depends on the complexity of the issue, and the number of issues submitted by other users. Though, we make sure that every single question is answered within 24 hours.

Hope that helps.

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mmm... That is odd then.

 

I have 2 questions that have not been responded to for many days now.

 

maybe they slipped through the cracks?

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Hi,

 

I am not really sure which thread you are talking about. I found these threads you created:

http://community.mythemeshop.com/topic/19208-javascript-speed-issues/#entry81468

http://community.mythemeshop.com/topic/19069-theme-not-so-repsonsive/#entry80754

http://community.mythemeshop.com/topic/18781-wp-tab-widget-popular-posts/#entry79323

 

All  have been promptly answered. If we haven't answered any threads, please PM me the URL. It is possble that it slipped through the cracks and we will make sure this never happens again.

 

I would also request you to create a new thread instead of posting in someone else's thread as it create unneccessary email notifications for them.

 

Hope you understand.

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