fehl_d Posted December 5, 2014 Report Share Posted December 5, 2014 Thank you so much for replying fast to my queries. Wow, in less than a minute, I had everything working fine in my site's theme just the way I like it. I'm so impressed with your themes. They are so fast and clean. More power! 2 Link to comment Share on other sites More sharing options...
Support ToddMTS Posted December 5, 2014 Support Report Share Posted December 5, 2014 Hi, I am really glad that you found our support team helpful. We always strive for fast support and themes to match. If you ever need any help with our themes, please don't hesitate to ask. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
anwefree Posted December 5, 2014 Report Share Posted December 5, 2014 Sounds great! Curious how you got help within minutes? Is there some secret signal? :-) I am not complaining, but my responses are taking days. Why the difference I wonder? 1 Link to comment Share on other sites More sharing options...
Ben Posted December 5, 2014 Report Share Posted December 5, 2014 Hi anwefree, We try to help with any issue as quickly as possible, usually within minutes, but in some cases it may take several hours. It depends on the complexity of the issue, and the number of issues submitted by other users. Though, we make sure that every single question is answered within 24 hours. Hope that helps. Link to comment Share on other sites More sharing options...
anwefree Posted December 6, 2014 Report Share Posted December 6, 2014 mmm... That is odd then. I have 2 questions that have not been responded to for many days now. maybe they slipped through the cracks? Link to comment Share on other sites More sharing options...
Support ToddMTS Posted December 6, 2014 Support Report Share Posted December 6, 2014 Hi, I am not really sure which thread you are talking about. I found these threads you created: http://community.mythemeshop.com/topic/19208-javascript-speed-issues/#entry81468 http://community.mythemeshop.com/topic/19069-theme-not-so-repsonsive/#entry80754 http://community.mythemeshop.com/topic/18781-wp-tab-widget-popular-posts/#entry79323 All have been promptly answered. If we haven't answered any threads, please PM me the URL. It is possble that it slipped through the cracks and we will make sure this never happens again. I would also request you to create a new thread instead of posting in someone else's thread as it create unneccessary email notifications for them. Hope you understand. 1 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
anwefree Posted December 7, 2014 Report Share Posted December 7, 2014 oops!! Apologies! Link to comment Share on other sites More sharing options...
Support Jitendraa Posted December 7, 2014 Support Report Share Posted December 7, 2014 Thank you for using MyThemeShop. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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