[Rank Math SEO Plugin] RankMath plugin update killed all URLs except home page

[alangray]

The latest rankmath update killed every link on my site - 30,000 of them, other than the home page.

1.0.16

none of my pages will open.

Alan

Edited February 15, 2019 by alangray
adding site access info

[Montgomerie]

Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:

Looking forward to helping you.

[alangray]

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

[ToddMTS]

Hello,

Briefly checking, it seems like there is a compatibility issue with one of your other plugins or the theme. I just test the latest version of Rank Math on a fresh install and everything works fine.

Do we have your permission to disable the plugins and the theme temporarily to locate the issue? Please do share your FTP details as well so we can put your site backup if anything goes wrong. 

[alangray]

I deactivated every plugin.

If rankMath 16 is activated, pages do not load, other than the front page.

If RankMath is deactivated, it works.

If I toggle RankMath on and off, the pages/posts fail and work, in line with that, with nothing else changed, so it must be RM 16

The theme has not been updated since December 31st.

So the only thing different is RankMath 16

I retrieved a copy of v15 and it works perfectly.

Does 16 depend on anything in Wordpress V5 ? -  I am on 4.9

- I doubt it because my other sites, that don't use the TagDiv Newspaper these are working OK.

But none of those other site use RankMath redirection or some other RankMath features.

It looks like you changed some of the redirection code in V16

Alan

[ToddMTS]

Hi Alan,

I think this is related to some incompatibility with the latest Rank Math version and tagDiv theme. That's the only logical explanation. 

Could you briefly switch to a different theme and see if it works?

We would love to test it from our end but we don't have access to that theme. 

Please do let us know. 

[ToddMTS]

Hello Alan,

I wanted to follow up and let you know that we found the issue.

It was coming from this redirection you had added. We have disabled it and now the pages are loading fine:

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

[alangray]

Thank you. I suspected it might be something to do with redirection after I saw changes in that code.

Do you know which redirect it was?

Was it a regular expression?

Alan

[ToddMTS]

Hello Alan,

Yes, I have mentioned the redirect in the screenshot. Here it is again:

Yes, it was a regex redirect. 

 

[katie602]

No I do not believe it is incompatibility with plugins it is error in your plugin it did the same to me dropping redirects that I didnt put there and breaking my site

[ToddMTS]

6 hours ago, katie602 said:

No I do not believe it is incompatibility with plugins it is error in your plugin it did the same to me dropping redirects that I didnt put there and breaking my site

Yes, believe it is an issue with redirections in the latest version of Rank Math. For now, please disable the redirection that is causing this issue. In the meantime, we are working on a fix and will release it in a couple of days.

Also, could you please open a new ticket if you need help with anything? That makes it simpler for us to reply to you. 

Thank you. 

[Montgomerie]

Hello @alangray

I went inside and updated your Regex redirection to the following:

Please activate and test it.

If it works fine, please change the redirection type to 301.

Hope that helps.

@katie602, can you please open a separate ticket so we can assist you better?

Looking forward to helping you. Thank you.