jakebacon Posted January 23, 2019 Report Share Posted January 23, 2019 (edited) Rank Math does not seem to be working despite everything looking as if it is set up, Titles & Meta not changing for home page or any other. Edited February 7, 2019 by jakebacon Link to comment Share on other sites More sharing options...
Support Pratik.d Posted February 7, 2019 Support Report Share Posted February 7, 2019 Hello, I checked the homepage and product page, the title, description, and other information are correctly updated on your site. If you've recently updated this data, then Google probably hasn't indexed the new description yet. It can take up to a week for Google to index the changes you made, depending on how often your website is crawled. If you type, in Google, cache: followed immediately by the URL of your site or page, you'll see what Google has cached for your site. If the appeared date is before you made the changes, you'll have to wait for Google to crawl your site again. Hope that helps. Please let us know if there is anything else. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
Support Mili Posted January 23, 2019 Support Report Share Posted January 23, 2019 Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted January 24, 2019 Author Report Share Posted January 24, 2019 Thanks, I'm not sure how this can help me, as the plugin does not seem to be causing issues on the website itself. the issue is that the Titles & Meta do not change the websites appearance on google, which seems strange as the plugin is saying it is active. Link to comment Share on other sites More sharing options...
Support Jitendraa Posted January 24, 2019 Support Report Share Posted January 24, 2019 Hello, Once you make the changes, please check for the updated title and meta on your website's source code and check if that is updated there or not. Updating those details on Google may take some time. You can check view-source:www.saixxxxis.com for checking that. Let us know if the Title and Meta are updated there or not? Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted January 24, 2019 Author Report Share Posted January 24, 2019 Hi, Thanks for this, The meta description is in the source code. is it just a matter of waiting? and how long should it take? Many thanks Link to comment Share on other sites More sharing options...
Support Jitendraa Posted January 24, 2019 Support Report Share Posted January 24, 2019 Hello, If the Meta and description are showing in the source, then it is correctly updated on your site. You need to wait for some time to get that reflected on Google. It may take couple of hours, or may certain days. Hope that helps. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted January 24, 2019 Support Report Share Posted January 24, 2019 Hello, Also, can you please add the URL of the post in the sensitive area where you are facing the issue? As I just noticed that your theme is adding the title tag on its own. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted January 24, 2019 Author Report Share Posted January 24, 2019 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
jakebacon Posted January 24, 2019 Author Report Share Posted January 24, 2019 (edited) however the problem is with every page on the website not only the home page Edited January 24, 2019 by jakebacon Link to comment Share on other sites More sharing options...
Support Montgomerie Posted January 25, 2019 Support Report Share Posted January 25, 2019 Hello, I can see the theme adding its own meta tags using a non-standard WordPress method. Can you please try these 2 methods? and if that doesn't work, then this one If none of these work for you, please share your WordPress & FTP login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted January 25, 2019 Author Report Share Posted January 25, 2019 Hi, I followed the instructions i received by email, the first option caused the website to no longer open. I have now pasted back in the original code but this does not seem to have fixed anything, the website is down saying: Fatal error: Exception thrown without a stack frame in Unknown on line 0 how do I fix this? Jake Link to comment Share on other sites More sharing options...
Support Mili Posted January 25, 2019 Support Report Share Posted January 25, 2019 Hi, We have not received your login access yet. Try posting it again in the sensitive data field please. Looking forward to help you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted February 6, 2019 Author Report Share Posted February 6, 2019 (edited) Hi, the website is back up and running however I have not been able to fix the metadata error. there does not seem to be a sensitive data field anywhere to provide details Edited February 6, 2019 by jakebacon Link to comment Share on other sites More sharing options...
Support Mili Posted February 7, 2019 Support Report Share Posted February 7, 2019 Hi, In the first post of this support ticket click on EDIT, then scroll down and you will see a field called SENSITIVE DATA. Let us know if you can find that. Thanks, 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted February 7, 2019 Author Report Share Posted February 7, 2019 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
Support Pratik.d Posted February 7, 2019 Support Report Share Posted February 7, 2019 Hello, I checked the homepage and product page, the title, description, and other information are correctly updated on your site. If you've recently updated this data, then Google probably hasn't indexed the new description yet. It can take up to a week for Google to index the changes you made, depending on how often your website is crawled. If you type, in Google, cache: followed immediately by the URL of your site or page, you'll see what Google has cached for your site. If the appeared date is before you made the changes, you'll have to wait for Google to crawl your site again. Hope that helps. Please let us know if there is anything else. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
jakebacon Posted February 7, 2019 Author Report Share Posted February 7, 2019 Hi, thanks for this, I don’t think this is the case. the data was updated about 14 days ago. Could it be there is some code somewhere in the theme that is blocking the plugin from working? (this was suggested before but the fixes seemed to cause an issue on the site, the repair may have been implemented incorrectly) Please advise & many thanks Jake Link to comment Share on other sites More sharing options...
Support Pratik.d Posted February 8, 2019 Support Report Share Posted February 8, 2019 Hello, If you type, in Google, cache: followed immediately by the URL of your site or page, you'll see what Google has cached for your site. I checked a couple of pages on your site with cache:{page_url}, the data displayed on Google is outdated. Google can or cannot index a post. There are a lot of factors at play and the quality of your article is just one of the factors. If Google determines your content isn't helpful to users, they might take weeks to index it. In contrast, they index unique and really helpful content within a few hours of posting. Sometimes you can speed up this process using Fetch as Googlebot tool. To do that please follow the instructions given in this article: https://searchenginewatch.com/sew/how-to/2326164/index-your-content-faster-with-the-fetch-as-google-tool Hope that helps. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
Recommended Posts