[I felt guilt with so many requests to get things just right, but MTS were brilliant]

Hello,

We are glad you found our support team helpful. If you need any other help in future, feel free to ask.

Thank you for using MyThemeShop.

[[SociallyViral] License renewal]

Hello,

You can still receive support if you have an active subscription and the theme will be updated but only for bug fixes.

Thank you.

[TOP Customer Service!!!]

Hello,

Thank you for taking the time to share your experience with MyThemeShop, it means a lot to our team.

We look forward in helping you again.

[Schema went Crazy when I tried to add a Secondary menu to widget area]

Hello,

Thank you for taking the time to write us a testimonial. Our team is very happy to know that you are satisfied with our services.

We look forward in helping you again.

[Amazing support]

Hello,

Thank you for taking the time to write us those kind words, we really appreciate it.

We look forward helping you again.

[[Interactive] H4 Tag For "Related Posts" Section]

Hello,

Thank you for contacting MyThemeShop.

That can be done by editing the theme files.

But you do not have an active subscription now. You need to purchase a subscription to get support and updates.

Thank you.

[I had some issues with the logo in my theme but the support team help me in a spectacular way]

Hello,

Thank you for leaving us a testimonial, we really appreciate that.

We hope to see you again in our forums as we look forward in helping you.

[[SociallyViral] License renewal]

Hello,

Please get in touch with our account section here so that they can help you with a custom solution for this.

Thank you.

[[WP Notification Bar] Some Questions on the WP Notification Bar Pro]

Hello,

1. You can only add it to the top or bottom.

2. Yes, you can use the plugin on unlimited domains.

3. If all your other contents can be pushed without any issues, then you won't face any issues with the Notification Bars too.

Hope that helps.

Thank you.

[[SociallyViral] License renewal]

Hello,

Thank you for contacting MyThemeShop.

Your subscription was expired more than a year ago. So you can't renew that now.

However, you can purchase the theme again from here:

https://mythemeshop.com/themes/SociallyViral/

Thank you.

[[SociallyViral] Socially Viral Free Theme Won't Update for Me - Is This Because I need to Purchase the Premium Version?]

Hello,

You need to use the above method to update the theme without any issues.

Hope that helps.

Thank you.

[[SociallyViral] Socially Viral Free Theme Won't Update for Me - Is This Because I need to Purchase the Premium Version?]

Hello,

Thank you for contacting MyThemeShop.

Can you please let us know which version of the theme you are using? And are you seeing any update notification there?

You need to download MyThemeShop: Themes/Plugins Updater plugin from your account and install it on your site.

Once installed, you need to connect your Dashboard with your account using the plugin's popup.

When you are connected, you can see the update notification on your Dashboard and can update the theme directly from there.

Thank you.

[[Interactive] Using Local Font]

Hello,

Thank you for the suggestion. I am adding a note about this to the Development team and they'll look into this during the future updates.

Thank you.

[[Interactive] Using Local Font]

Hello,

This is slightly outside of our scope of support so please understand that this customization is not fully supported by us.

However here is the basic logic:

First you need to convert the fonts (eg. TTF or OTF format) that you have to use with @font-face. Use one of the following tools: http://fontface.codeandmore.com or http://www.fontsquirrel.com/fontface/generator to generate the fonts.

Download the generated zip and you should have the following font formats: .eot, .svg, .ttf and .woff. Upload those font files to your server (ie. create a 'fonts' under your root folder or 'wp-content' folder).

 

Now you need to specify the font in your CSS. The CSS can be added via Theme Option > Styling Options > Custom CSS

 

It will look something like this:

 

@font-face {
    font-family: "FontName";
    src: url("http://yoursite.com/fonts/fontname.eot");
    src: url("http://yoursite.com/fonts/fontname.eot?#iefix") format("embedded-opentype"),
        url("http://yoursite.com/fonts/fontname.woff") format("woff"),
        url("http://yoursite.com/fonts/fontname.ttf") format("truetype"),
        url("http://yoursite.com/fonts/fontname.svg#fontname") format("svg");
}

Now you may specify which elements to apply the custom font. Sample code:

 

h1, h2, h3, h4, h5, h6, #site-logo, .post-title, .widgettitle {
    font-family: "FontName";
}

Please note that beyond that we are unable to assist you as this is a very personalized customization.

Thank you.

[[Schema] The card was declined]

Hello,

We support only Paypal and Stripe payment gateway at the moment.

So, if your cart is accepted by those platforms, then you can complete the purchase without any issues.

Hope that helps.

Thank you.

[[WP Review Pro] User Ratings Only & Average of User Ratings]

Hello,

Feel free to let us know if you need anything else.

Thank you.

[Your support makes all the difference to my sense of security!]

Hello,

Thank you for leaving us a testimonial, we really appreciate that.

We hope to see you again in our forums as we look forward in helping you.

[[WP Quiz Pro] Testing Quiz free]

Hello,

Thank you for contacting MyThemeShop and sorry for the issue you are facing.

Can you please update the PHP version to v8.0 or above and check if that fixes the issue for you?

Looking forward to helping you.

Thank you.

[The team was very supportive when receiving my request]

Hello,

Thank you for taking the time to write us a testimonial, our team really appreciates that.

We look forward in helping you again. 

[[Schema] The card was declined]

Hello,

Thank you for contacting MyThemeShop.

You need to make sure your card supports international transaction so that you can complete the purchase without any issues.

Hope that helps.

Thank you.

[Fast reactive team]

Hello,

Thank you for taking the time to write us a testimonial, our team really appreciates that.

We look forward in helping you again. 

[[Crypto] Payment Issue]

Hello,

I can not open the above screenshot.

Also, you need to open the incognito window, log into your account from there and try again.

You can see the option without any issues.

Thank you.

[[Crypto] Payment Issue]

Hello,

You can use the option we have pointed here:

This screenshot is taken from your account and this option is showing there.

Thank you.

[[Crypto] Payment Issue]

Hello,

You can use the Stripe payment gateway to complete your purchase using your Credit/Debit cards.

Regarding the update, it is already ready and will be released within a couple of weeks.

Thank you.

[[Coupon] Questions About Creating A Membership Coupon Site]

Hello,

Thank you for contacting MyThemeShop.

By default, the theme is not designed to work with this feature.

But you can use suitable plugins for membership with this theme to cover your requirement.

Thank you.