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Jitendraa

Support
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Posts posted by Jitendraa

  1. Hello,

    Thank you for contacting MyThemeShop.

    1. Most probably, the theme won't stop working unless and until there will be a major update in WordPress or PHP. And that won't happen frequently. So you can use the theme without any issues even after your subscription is over.

    2. Yes, we provide annual renewal. You just need to renew your subscription to get support for another year.

    3. Currently, we do not have any ongoing discounts. But please contact us here so that our team will check if your account is eligible for any discount. If yes, they'll generate a custom invoice for you.

    Hope that helps.

    Let me know if you need anything else.

    Thank you.

  2. Hello,

    It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

    Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
    https://community.mythemeshop.com/forum/6-testimonials/

    Thank you in anticipation.

  3. Hello,

    Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused.

    We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. 

    We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs.

    Hope that helps, please don't hesitate to let us know if you need help with anything else.

    Thank you. 

  4. Hello,

    Thank you for contacting MyThemeShop and sorry for the issue you are facing.

    Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:
    rQoczm+

    Looking forward to helping you.

    Thank you.

  5. Hello,

    It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

    Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
    https://community.mythemeshop.com/forum/6-testimonials/

    Thank you in anticipation.

  6. Hello,

    Thank you for contacting MyThemeShop.

    We do not provide a lifetime license of the theme at the moment.

    All our products are available with one year of premium support and updates and are mentioned on the landing pages as well:

    A6sj6

    However, anything you download can be used for the lifetime on your website for which you purchased the product. There is a nominal renewal fee per year for receiving updates and support after one year has lapsed, but you can cancel that at any time.

    Hope that helps. If you have any other question, please let us know.

    Thank you.

  7. Hello,

    Thank you for contacting MyThemeShop.

    Yes, you can access all the themes with the Extended Membership.

    But we have tested your account and we can see you have an active subscription to the Schema theme. That's the reason you are getting billed for that.

    You can cancel the subscription and purchase the Extended Membership to get billed for a single item.

    Hope that helps.

    Thank you.

  8. Hello,

    Thank you for contacting MyThemeShop and sorry for the issue you are facing.

    Can you please share your WP login details and FTP details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:

    rQoczm+

    Looking forward to helping you.

    Thank you.

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