[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
Jump to content


  • Posts

  • Joined

  • Last visited

Posts posted by Jitendraa

  1. Hello,

    Thank you for contacting MyThemeShop and sorry for the issue you are facing.

    Can you please share your WP login details and FTP details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:


    Looking forward to helping you.

    Thank you.

  2. Hello,

    Thank you for contacting MyThemeShop.

    We can not see any purchase associated with this account.

    Can you please make sure you have purchased the plugin from this account?

    Also, please share the invoice ID of the purchase so that we can check that for you?

    Looking forward to helping you.

    Thank you.


  3. Hello,

    Thank you for sharing your experience with us, we really appreciate it.

    We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you.

    Thank you for using MyThemeShop. :)

  4. Hello,

    Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused.

    All our products are available with one year of premium support and updates and are mentioned on the landing pages as well:

    It looks like the recurring subscription was left on auto-renew. Our automated system even emailed you about the upcoming charge before making that happen actually.

    We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. 

    We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs.

    Hope that helps, please don't hesitate to let us know if you need help with anything else.

    Thank you.

  5. Hello,

    Thank you for contacting MyThemeShop.

    Currently, we do not have any single site license or 3 site license. We only sale Unlimited site license.

    If you want to replace your license to a different domain, then you need to let us know with the domain name so that we'll change that for you.

    Or you can upgrade your subscription to Unlimited site licenses.

    Hope that helps.

    Thank you.

  • Create New...