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ToddMTS

Support
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Posts posted by ToddMTS

  1. Hello Andrea,

     

    Thank you for contacting MyThemeShop and I am really sorry for any inconvenience this may have caused.
     
    Your subscription expired recently. As you might know, all our themes and plugins come with one year of subscription and updates, and is mentioned on the landing pages as well:
     
    Past that, there is a renewal fee of $19 per year to get updates as well as support.
     
    If you want, we can offer you the $19 offer to make the purchase again. For that, please contact us via the form below
     
    Hope that helps, please don't hesitate to let me know if you need help with anything else.
  2. Hello Ahmer,

     

    Thank you for contacting MyThemeShop.

     

    We are really glad to hear that you like our themes and that you found our support fast and helpful.

     

    If there is anything you need help with, please do not hesitate to let us know. 

  3. Hi Niels,

     

    Thank you for contacting MyThemeShop.

     

    It means, our plugin doesn't create duplicate content like other multi-language plugins. That means, your site will not be penalized just because of the translation plugin.

     

    Hope that helps, please don't hesitate to let me know if you need help with anything else.

  4. Hi,

     

    Thank you for contacting MyThemeShop.

     

    I am glad to hear that you like our and theme and that you found our support useful.

     

    If there is anything you need help with, please do not hesitate to let me know. 

  5. Hi,

     

    Thank you for contacting MyThemeShop.

     

    I am really glad to hear that you like our support.

     

    We always try our best to be as quick as possible to answer your queries.

     

    If there is anything you need help with, please do not hesitate to let us know. 

  6. Hello,

     

    Thank you for contacting MyThemeShop.

     

    I am really glad to hear that you liked our support. We are always trying to do our best to help users like you get what they want from our products.

     

    If there is anything you need help with, please do not hesitate to let us know. 

  7. Hi Gourav,

     

    Thank you for contacting MyThemeShop and I am really sorry for any inconvenience this may have caused.

     

    It appears. your store credits had disappeared from your account for some reason. I have added them back now so you can enjoy your purchase at a lower price with the help of your store credits.

     

    Just make sure you are logged in while purchasing.

     

    Hope that helps, please don't hesitate to let me know if you need help with anything else.

  8. Hi,

     

    Thank you for contacting MyThemeShop. I would love to answer those.

     

    1. If you made the purchase in last 20 days, you will get an additional $10 on any theme you buy.

     

    2. Yes, you can easily add affiliate products in the Coupon theme as well.

     

    3. Of course. Once you make the purchase, open a new thread in the theme support section so that we can help.

     

    Looking forward to your reply. 

  9. Hello,

     

    Thanks a lot for giving us a chance. 

     

    I am really glad to hear that you like our support free as well as the paid products.

     

    We always strive to provide the best support we can possibly offer. We look forward to serving you in the future as well. 

  10. Hello Daniel,

     

    I am really glad that we were able to help you and I really appreciate your testimonial. 
     
    If you need help with anything else, please don't hesitate to open a new thread.
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