Sam

Hello, Sorry for not following up quickly and any inconvenience that might have been caused due to that. Could you please share the cPanel login details in the Sensitive data field? One of our developers will check the settings. Looking forward to helping you. Thank you.

Hello, Could you please check with your webhost if they are blocking outgoing cURL connections? Also maybe ask them to increase the timeout for connections? Thank you.

Hello, Thank you for contacting MyThemeShop today. Please add your authorization code in this field http://take.ms/6Jded Make sure you are authorizing the same email ID which you are using for the Google Search Console Account. Looking forward to helping you. Thank you.

Hello, We have fixed the issue in MagXP's video demo. It was related to logo and background image. Nothing to do with the theme. If you are also facing same the issue. Please remove Logo and Site Background Image from the options panel and set those images again. This will solve the issue. Hope this helps, if anything else, please let us know. Thank you.

Hello, You paid $77 for the extended membership instead of $87 because you got $10 store credits from your previous purchase. We had to refund you $18 but we refunded you $19 because that's the extra amount you paid for the membership plan. Hope that clears any confusion. Thank you.

Hello, Apologies for the confusion. I went ahead and refunded $19 back to your account since you got $10 store credits from your second purchased adjusted against extended membership plan. You should see the refunded amount in your PayPal account. Your account will now renew for just $19/month from next month onwards. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello Gary, Actually the screenshot which I took is directly from the demo. It was just an illustration. After adding custom code it will crop just like it shows in the single post or related posts. Hope this helps. Thank you.

Hello Gary, Thank you for contacting MyThemeShop today. About the image size for the featured area, yes we can provide you custom code to change the size, it will look something like this http://take.ms/yKdYP or else featured area will just crop the image as per current size. About the social icons, you can add any social media site and N number of items in that section, please refer this screenshot http://take.ms/u6KEn Yes Instagram widget is also available in all the demos. Hope this helps, Looking forward to helping you. Thank you.

Hello Mark, Please check our HowTo and MyBlog themes, both these themes have two column layouts plus few extra layouts. These themes can also show articles from particular category on the homepage. https://demo.mythemeshop.com/s/?theme=HowTo https://demo.mythemeshop.com/s/?theme=MyBlog Hope this helps, thank you.

Hello, We are using WordPress' default shortcode to show audio player in the article, that means you can show it anywhere in the post, please refer this screenshot http://take.ms/J826O Hope this helps. If anything else, please let us know. Thank you.

Hello RL, Thank you for contacting MyThemeShop. Unfortunately our plugin doesn't support collecting answers to each of the questions separately. I have forwarded this suggestion to our developer team but unfortunately I can't guarantee how soon we can implement this feature in the plugin. Hope this helps, If anything else, please let us know. Thank you.

Hello Gagan, Thank you for contacting MyThemeShop. Unfortunately NewsPaper don't have infinite scrolling on single posts and it is not easy to add that feature without extensive customization. About MyBlog, yes once you purchase the theme, you can open a ticket in our support forums. Our support staff will help you to remove the box borders to make it look like full width layout. Hope this helps, if anything else, please let us know. Thank you.

Hello, Thank you for your message. I'm really glad to hear that. Welcome to MyThemeShop family. Please let us know if you need any assistance. We're here to help.

Hi, This type of layout is not included in the theme, but it can be easily achieved using child theme and Custom CSS. Once you purchase the theme, please open new ticket in premium section, we will provide you Custom CSS along with instructions. Hope this helps, Thank you.

Hello Chris, Sure please. You may also want to keep any eye on our promotional emails sent along with any new release, where we offer our themes/plugins for dirt cheap price for a very limited time only to our customers. Thank you.

Hello Juan, I am glad that you found our support helpful. Please do not hesitate to contact us again if you need help with anything else in future. Thank you.

Hello Mischa, Thank you for sharing your experience with MyThemeShop. Really glad to hear, you had a wonderful experience with our support staff. We try our best to reply back to every thread in least possible time with accurate answer. If in future, you have any other question, please feel free to open a new thread and one of our moderators will definitely help you. Thank you.

Hi, Thanks for the feedback, I'm glad the theme worked out well after all. Please feel free to open a new topic if you need help with anything else.

Here are some more details from Stripe about your last try, please show this to your bank http://take.ms/vsJvI thanks.

Hi there, First of all it's impossible in our system to charge more than what price is appearning on screen and all credit card payments are through third party gateway http://stripe.com Can you please confirm with bank again if they mistakenly thought 19.60 as 1960 dollars? For verification I am dropping mail to Stripe with your invoice id. Hope this helps, thanks.

Hi, I didn't get you. Can you please tell me more details and any type of screenshot will be more helpful? Thanks.

Hi, I am glad to hear that you found our support useful. Please do not hesitate to contact us again if you need help with anything else in future.

Thanks for the feedback. We're glad we could be of help. Please feel free to open a new topic if you need help with anything else.

Hi Arien, Thank you for the interest in our themes, you just need to change your theme from WP Dashboard, there is no need to import/export posts. If anything else, please let us know. Thanks.

Sure you can use any shortcode plugin with our theme without any issues. thanks.