[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
Jump to content

[Writer] Access withdrawn to Premium forums


alexcoley
 Share

Recommended Posts

You have switched off my access to the Premium forums without any notice or activity. I just logged in for the first time in a few weeks. My subscription doesn't expire until November. I am a paying customer. Please contact me urgently to explain what is going on.

 

I can see from other posts that I am not the only customer affected. Please respond. 

 

 

Link to comment
Share on other sites

  • Support

Hello,

Thank you for contacting MyThemeShop today.

Please contact our Accounts team here, they will take a closer look at your account.

Looking forward to helping you. Thank you.


🏁Rank #1 on Google With our WordPress SEO Plugin.

Score a 💯on PageSpeed and Dominate Search Rankings.

✏ Editing theme files? Please create a child theme to make your changes update-proof.

Link to comment
Share on other sites

I just sent this to your Accounts Team. I'm posting it here in case it gets lost again. 

 

"You have switched off my access to the Premium forums without any notice or activity. I just logged in for the first time in a few weeks. My subscription doesn't expire until November. I am logged in. I can see all of my account information. I can download themes. But I cannot post in the Support Forums and I desperately need help with something. 

 I am a paying customer. Please contact me urgently to explain what is going on. I can see from other posts that I am not the only customer affected. Please respond." 


 

 

Link to comment
Share on other sites

  • Support

Hello,

We are so sorry about that.

As I mentioned on your other ticket, we have fixed the issue and now you will be able to access every section of the support forum as usual.

Sorry for the inconvenience this must have caused. 

We look forward to helping you with your theme related query.


🏁Rank #1 on Google With our WordPress SEO Plugin.

Score a 💯on PageSpeed and Dominate Search Rankings.

✏ Editing theme files? Please create a child theme to make your changes update-proof.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...