[Writer] Access withdrawn to Premium forums

[alexcoley]

You have switched off my access to the Premium forums without any notice or activity. I just logged in for the first time in a few weeks. My subscription doesn't expire until November. I am a paying customer. Please contact me urgently to explain what is going on.

 

I can see from other posts that I am not the only customer affected. Please respond. 

 

 

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

Please contact our Accounts team here, they will take a closer look at your account.

Looking forward to helping you. Thank you.

[alexcoley]

I just sent this to your Accounts Team. I'm posting it here in case it gets lost again. 

 

"You have switched off my access to the Premium forums without any notice or activity. I just logged in for the first time in a few weeks. My subscription doesn't expire until November. I am logged in. I can see all of my account information. I can download themes. But I cannot post in the Support Forums and I desperately need help with something. 

 I am a paying customer. Please contact me urgently to explain what is going on. I can see from other posts that I am not the only customer affected. Please respond." 

 

 

[ToddMTS]

Hello,

We are so sorry about that.

As I mentioned on your other ticket, we have fixed the issue and now you will be able to access every section of the support forum as usual.

Sorry for the inconvenience this must have caused. 

We look forward to helping you with your theme related query.