[WP Quiz Pro] Nothing when clicking on "Add result"

[zouzinage]

Hello,

I ve just installed and tried the demo but i can t do anything

i ve clicked on add quizz, written title ok but nothing when i click on "add result"

so i hesitate to buy...

Thank you for your help

https://www.dropbox.com/s/i3beel8v2aklvkf/Capture d'écran 2019-01-30 21.36.45.png?dl=0

 

Edited January 30, 2019 by zouzinage
added url of image wp backend plugin

[Mili]

Hello Cate &,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Looking forward to helping you.

[zouzinage]

I used Health check as requested and I notice that the bug does not appear in troubleshooting mode with all plugins enabled or disabled and also does not appear with the current theme of the site and all plugins enabled
So can you please do something so that I can buy wp quiz?

See screens in links :

https://www.dropbox.com/s/sdi4bszmwgo0q6r/Capture d'écran 2019-02-01 15.35.27.png?dl=0

https://www.dropbox.com/s/3uq0k369fqddqep/Capture d'écran 2019-02-01 15.35.40.png?dl=0

Thank you.

[Mili]

Hello,

I wasn't able to view your screenshots, it seems the links are blocked. Try posting them differently.

Also, please submit your WP access to us : support-team@mythemeshop.com
And include a link to this support ticket, we will login to your site and take a closer look.

Looking forward to help you.

[Montgomerie]

Hello,

To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.

Here are the steps for you to follow.

1. Log into your WordPress Administrator, and navigate to the dashboard
2. Navigate to 'Plugins', and go to 'add new'
   
3. On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
   
4. The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
   
5. You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
   
6. On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
   
7. On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
   
8. Press the 'Enable Troubleshooting Mode' to start the troubleshooter
   

Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.

To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.

1. With all plugins and the theme disabled, try reproducing the issue.
   1. If you still have the issue, your WordPress setup is the root of the problem.
   2. If not, then continue.
2. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue.
   1. If you have the issue, the plugin is conflicting with WordPress
   2. If not, then the plugin is not causing issues with WordPress. Continue to the next step
3. Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue.
   1. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin
   2. If not, then this plugin is not causing issues with the MyThemeShop plugin

Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.

 

If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other.

1. Enter troubleshooting mode again using the instructions above.
2. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'.
3. Activate the MTS plugin you want to check and try to reproduce the issue.
   1. If the issue appears, your theme conflicts with the MTS plugin.
   2. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution.

Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

 

[zouzinage]

As I said in the previous message I had already used Health check as requested and I noticed that the bug did not appear in troubleshooting mode with all plugins enabled or disabled and also did not appear with the current theme of the site and all plugins enabled.

Then by disabling troubleshooting mode (Is this the only thing to do to return to normal mode???), I notice that the bug no longer appears...
Can using Healtch check and then disabling it (if well done?) have fixed the bug I had or is it impossible and comes from somewhere else?

Thank you for your answer

[Mili]

Hello,

We are glad that the bug is gone for you now.
Yes, using Health Check can fix issues as that forces you to disable/enable plugins which are the cause of the errors.

Thank you for using MyThemeShop.

[zouzinage]

Yes but what solved the problem since I reactivated all the plugins and main theme as before?

Thank you

[Jitendraa]

Hello,

You need to enable each theme and plugins one by one and check with each case to find out the corrupted theme/plugin.

Let us know if you need anything else.

Thank you.

[zouzinage]

Sorry, we didn't understand each other, I was saying that since I reactivated all the plugins, theme and the bug no longer appears,

how did using Health Check fix it?

Thank you

[Mili]

Hello,

We really don't know. But sometimes just by activating/deactivating plugins their cache gets cleared so that might have helped you.

Thanks,