epromotors Posted January 23, 2019 Report Share Posted January 23, 2019 Error- cURL error 35: gnutls_handshake() failed: A TLS fatal alert has been received. Contacted Hosting(Fatcow). They said cURL version is 7.22 PHP version 7 Here is what he said: Quote I checked about the error with our technical team, we do support Curl v7.22 on our servers. The plugin is using a unsupported cipers , please contact the plugin vendor , have them use any of the following ciphers that we support. DHE_RSA_AES_128_CBC_SHA1 DHE_RSA_AES_128_CBC_SHA256 DHE_RSA_CAMELLIA_128_CBC_SHA1 DHE_RSA_AES_256_CBC_SHA1 DHE_RSA_AES_256_CBC_SHA256 DHE_RSA_CAMELLIA_256_CBC_SHA1 DHE_RSA_3DES_EDE_CBC_SHA1 DHE_DSS_AES_128_CBC_SHA1 DHE_DSS_AES_128_CBC_SHA256 DHE_DSS_CAMELLIA_128_CBC_SHA1 DHE_DSS_AES_256_CBC_SHA1 DHE_DSS_AES_256_CBC_SHA256 DHE_DSS_CAMELLIA_256_CBC_SHA1 DHE_DSS_3DES_EDE_CBC_SHA1 DHE_DSS_ARCFOUR_SHA1 RSA_AES_128_CBC_SHA1 RSA_AES_128_CBC_SHA256 RSA_CAMELLIA_128_CBC_SHA1 RSA_AES_256_CBC_SHA1 RSA_AES_256_CBC_SHA256 RSA_CAMELLIA_256_CBC_SHA1 RSA_3DES_EDE_CBC_SHA1 RSA_ARCFOUR_SHA1 The cURL version is v7.22 Link to comment Share on other sites More sharing options...
epromotors Posted January 28, 2019 Author Report Share Posted January 28, 2019 They updated CURL and OpenSSL.. and it works now... Thanks for support 1 Link to comment Share on other sites More sharing options...
BenMTS Posted January 24, 2019 Report Share Posted January 24, 2019 Hello, We are investigating the issue and will get back to you soon. Thank you for your patience in this matter. Link to comment Share on other sites More sharing options...
BenMTS Posted January 24, 2019 Report Share Posted January 24, 2019 Hello, Please add the following code in the functions.php file of your current theme or child theme: function mts_set_curl_cipher( $handle ) { curl_setopt( $handle, CURLOPT_SSL_CIPHER_LIST, 'RSA_AES_128_CBC_SHA1' ); } add_action( 'http_api_curl', 'mts_set_curl_cipher', 10, 1 ); You can use a FTP client to edit the file, or add it directly in WP Admin > Themes > Editor > functions.php. I recommend creating a backup before making any changes. Please try activating the plugin again after adding the code. Hope that helps. Link to comment Share on other sites More sharing options...
epromotors Posted January 25, 2019 Author Report Share Posted January 25, 2019 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
epromotors Posted January 25, 2019 Author Report Share Posted January 25, 2019 Still now working, During setup Wizard which included 5 steps to the configuration, it asking username, password during each step. and after all the steps I went back to dashboard it shows no module... It's a fresh install and not having any post of pages... Link to comment Share on other sites More sharing options...
BenMTS Posted January 25, 2019 Report Share Posted January 25, 2019 Hello, Please share your FTP access details in the Sensitive Data field, so we can try some changes in the code. Thank you. Looking forward to helping you. Link to comment Share on other sites More sharing options...
epromotors Posted January 25, 2019 Author Report Share Posted January 25, 2019 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted January 25, 2019 Support Report Share Posted January 25, 2019 Hello, What is happening here is that your site is trying to connect to MyThemeShop servers but failing because the connection method your server is using is too old. What needs to be updated is cURL (7.63) and OpenSSL. This should be updated not only for the functionality of MyThemeShop and your SSL connections but for the security of your site in general as well. If you are not hosting the site yourself you will need to reach out to your host and ask them to update cURL. Can you please get back to them? Also, our recommended hosting, SiteGround offers the latest versions of all the Software. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
epromotors Posted January 28, 2019 Author Report Share Posted January 28, 2019 They updated CURL and OpenSSL.. and it works now... Thanks for support 1 Link to comment Share on other sites More sharing options...
Support Mili Posted January 28, 2019 Support Report Share Posted January 28, 2019 Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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