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Roy A

Support
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Everything posted by Roy A

  1. Hello, Thank you for reaching us out today. Unfortunately, plugin does not have feature to import data from the CSV at the moment. Yes, the plugin is limited to 6 plugins to import. Our development team is enhancing the functionality by adding more famous review plugins. But this is in the future milestones. You can use any third party plugin like WP all import. Please note that we do not provide 100% working guarantee of any third party plugin. Or you can drop us a custom work query by contacting us here. Thank you
  2. Hello, Thank you for your cooperation and patience with us. Unfortunately, there is no option to import the JSON file periodically. Regarding documentation, we are currently working on an updated one. For the fields, you can take reference from the exported file from the wp real estate pro. You can still watch the below video to setup the plugin in detail Thank you
  3. Hello, Thank you for your cooperation and patience with us. You can import the listings in JSON format. The plugin supports the json. We have attached a sample listing json file so you can have a better idea of listing structure in json. Hope this info helps. Thank you sample.json.zip
  4. Hello, Thank you for contacting MyThemeShop. Sorry for the delay in getting back to you. And we are sorry we did not get your question. Can you explain in more details with the help of screenshot so we can assist you in a better way? Looking forward to helping you. Thank you
  5. Hello, Thank you for reaching us out today. We are sorry, we did not get your issue. Can you please explain in more details? It will be really helpful if you can share URL / screenshot of the issue. Looking forward to helping you. Thank you
  6. Hello, Thank you for your cooperation and patience with us. Lately, youtube has updated their API, that is why this functionality is not working at the moment. We have already logged this issue into our system and our development team is currently working on it. This issue will be fixed in an upcoming update release. Thank you
  7. Hello, Thank you for contacting MyThemeShop. I am sorry I am not clear about your requirements. Do you mean that you want to show the add the summary for each feature as well? Can you please explain in more detail? You can add features to review but there is currently no option available to add the summary for that review. Looking forward to helping you.
  8. Hello, Thank you for contacting MyThemeShop. - For adding custom fields, unfortunately there is no option available to add the custom fields in the wp review pro at the moment. You will have to make the a lot of code changes for that and we do not provide such customizations on this level of support. Though there is an option to add features in the review where user can review each feature. - Yes you can enable the reviews and comments functionality for the pages, posts and custom post types as well. Hope this info helps. Thank you
  9. Hello, Thank you for your cooperation and patience with us. Can you please share wp-admin and FTP details in sensitive data so we can check the issue in real time? Looking forward to helping you. Thank you
  10. Hello, Thank you for cooperation and patience with us. Can you please let us know for which post types you want the schema data because schema theme creates the schema data differently for each post type? Looking forward to helping you. Thank you
  11. Hello, Thank you for contacting MyThemeShop today. This is not possible with the available features of WP Real Estate Pro. For this customization will be required. You can contact us here for the plugin customization. Thank you.
  12. Hello, Thank you for contacting MyThemeShop. You are using a free version of support that is why you don't have access to sensitive data. We cannot suggest you better without checking your website. If you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. We need to see the breadcrumbs strucutre on your website. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  14. Hello, Thank you for your cooperation and patience. The correct/wrong hint can be hidden by adding the below CSS in the custom CSS section of your customizer. .wq-trivia-question-explanation.wq_triviaQuestionExplanation { display: none !important; } You have to set "Auto-scroll to next question" option to "off" in the quiz settings https://take.ms/eWfim Hope this information helps. Thank you
  15. Hello, We apologize for the delayed response. The topic has already been checked by our development team. Thank you for your valuable suggestions. It means a lot to us. Our development team has taken the notes from these suggestions. We will see what we can do with that. Have a nice day. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. 1- Unfortunately, this is not possible with the available features of the wp real estate pro. 2- You can import JSON file with the built-in importer of the wp real estate pro. To import any other format like XML or CSV you can use any third party plugin like WP all import. Please note that we do not provide any guarantee or support for any third party plugin. 3- There won't be any issue with the map in displaying the location if the properties are large in number. Hope this information helps. Let us know if you have any further question. Thank you.
  17. Hello, Thank you for your cooperation and patience with us. If the template/PHP file is related to custom post type then you can use echo do_shortcode("[wp-review]"); But if you are looking forward to using it on some custom page, you will have to use a post id with the shortcode and the shortcode will be added to the content editor instead of the php template file. Hope this helps. Thank you.
  18. Hello, Thank you for contacting MyThemeShop and sorry for not following up quickly and any inconvenience that might have been caused due to that. Unfortunately, it is not possible to sort listings by listing status in available options of the plugin, however, we can provide custom code to achieve that, the code will be added to the child theme of your site. Let us know if you want to proceed with that. Looking forward to helping you. Thank you.
  19. Hello, Thank you for your cooperation and patience. We have checked your site for the issue, the issue was site URL was not set properly on your site under Settings -> General That is why the sitemap and other meta was not visible. Please take a look at the sensitive data area we have added the URL for the sitemap. Please check and let us know. Thank you
  20. Hello, Thank you for contacting MyThemeShop today. Yes, WP Backup Pro works in multisite setup but it creates backup for the whole multisite network not just a single site or separate backups for all sites on a network. We are sorry for the inconvenience if it is not mentioned documentation, but it has the same configuration, we will try to add at as soon as possible. Thank you.
  21. Hello, Thank you for the feedback. We appreciate your kind words and cooperation with us We try our level best to keep up with the support requests . If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop
  22. Hello, Thank you so much for these kind words. Such an appreciation means a lot to us. We are glad to have you in MyThemeShop family and we are always here to help you.
  23. Hello, Thank you for your cooperation and patience. I am sorry for the inconvenience, it is not possible to assign multiple agents to a property. You will have to customize the plugin for this purpose, as it will not be possible to handle this via our support. You will have to hire a developer for this purpose. We do not provide customization services. Thank you
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