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Mili

Support
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Everything posted by Mili

  1. Hello, You can create an empty page called Shop. Then in WooCommerce > Settings > Products > Display set that page as your Shop page. Then go to WP > Settings > Reading and set that page as your front page. Please note that we do not offer support for free themes, the above are just suggestions. Thanks,
  2. Hello, Thank you for contacting MyThemeShop today. Are you using the free version of Schema or the pro version? Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today. Are you using the free version of Schema or the pro version? Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.Looking forward to helping you.
  5. Hello, Thank you for contacting MyThemeShop today. Unfortunately our plugin does not have that functionality. As is the case with all products and payments, it would have to be done through WooCommerce. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.Looking forward to helping you.
  7. Hello, Thank you for contacting MyThemeShop today. Yes, this issue has been solved a few months ago with an update. Looking forward to helping you. Thank you.
  8. Thank you for choosing MyThemeShop.
  9. Hello, Thank you for contacting MyThemeShop today. For this request please contact our Accounts team here: https://mythemeshop.com/contact-us They will be able to answer you with the latest pricing and show you the latest promotions. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop today. Unfortunately the free version of this plugin does not have that option. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. Our plugin is designed to lock what appears inside the content area of your page. You can certainly try our plugin to see if it works for you and if it doesn't work you can request a refund. We ask no questions on refunds within 30 days with a 100% refund satisfaction. Looking forward to helping you. Thank you.
  13. Hello, You will not be able to insert Elementor elements into the plugin area. If you encounter issues with the plugin you can request a refund. Thanks,
  14. Hello, Thank you for contacting MyThemeShop today. Which email did you use when you purchased our theme? Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. The plugin is GDPR compatible as it requires the user to check the box that says "I consent to my submitted data being collected via this form*". I hope that clarifies. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. We do not offer a certificate for ADA Compatibility and cannot guarantee compatibility. What you can do is test the demo of our theme here: https://demo.mythemeshop.com/school/ Then test to see if it fits your ADA standards. Looking forward to helping you. Thank you.
  17. Hello, Thank you for taking the time to write us a testimonial, we are glad that you are enjoying the experience at MyThemeShop. We look forward in helping you again.
  18. Hello, ClassicPress is a fork of WordPress without the Gutenburg block editor, and our theme should work with ClassicPress. If it doesn't work for you, we can issue you a refund. I hope that clarifies. Thanks,
  19. Hello, You can use the Classic editor with any of our themes if you use this plugin: https://wordpress.org/plugins/classic-editor/ Thanks,
  20. Hello, Thank you for contacting MyThemeShop today. We have not tested Schema with ClassicPress, however you can try the free version of Schema Lite and see if that works, if it does work it should then also work with the pro version of Schema. Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. Unfortunately the plugin does not have that functionality. As much as we would love to help you achieve that it would require a custom solution. Please view what is covered in our support policy : https://community.mythemeshop.com/topic/19868-whats-included-in-the-support-and-what-isnt/ You can submit a customization request here, and our developers can let you know how much it would cost to implement that. Looking forward to helping you. Thank you.
  22. Hello, The speed of your site will greatly depend on your server and less on your theme. You will also need to speak with your hosting provider to help with the speed. You can buy any of our themes that you like as they are all very fast and if you are not satisfied we can give you a 30 day refund. I hope that helps. Thanks,
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