mrcrzy6 Posted January 8, 2019 Report Share Posted January 8, 2019 After updating to the last version (1.0.10), I can't access the wp-admin page, it keep showing HTTP ERROR 500 (server side problem). I contact the host support, and the problem comes from the plugin, so they desactivate it now. I need a solution asap. Thanks Link to comment Share on other sites More sharing options...
Support Montgomerie Posted January 8, 2019 Support Report Share Posted January 8, 2019 Hello, Please accept our deepest apologies. It seems like PHP 5.6 (which should not be used) had some functions which our system did not detect. We have released an update of the plugin which should fix the issue. Can you please update the plugin and let us know if that helped? Looking forward to helping you. Thank you. 1 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
Support Jitendraa Posted January 8, 2019 Support Report Share Posted January 8, 2019 Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your WP login details and FTP details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
allanalmeida Posted January 8, 2019 Report Share Posted January 8, 2019 I have the same problem. I can't access wp-admin. I disabled the plugin and can access everything without problem. Link to comment Share on other sites More sharing options...
mrcrzy6 Posted January 8, 2019 Author Report Share Posted January 8, 2019 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted January 8, 2019 Support Report Share Posted January 8, 2019 Hello, Please accept our deepest apologies. It seems like PHP 5.6 (which should not be used) had some functions which our system did not detect. We have released an update of the plugin which should fix the issue. Can you please update the plugin and let us know if that helped? Looking forward to helping you. Thank you. 1 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
allanalmeida Posted January 8, 2019 Report Share Posted January 8, 2019 solved! Thanks! 1 Link to comment Share on other sites More sharing options...
Support Montgomerie Posted January 8, 2019 Support Report Share Posted January 8, 2019 Hello, Glad that helped. We fixed it for the topic starter as well by logging in to his website. If you need any further assistance, please feel free to open a new support ticket. We are here to help. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
Recommended Posts