loukaswebwork Posted September 5, 2018 Report Share Posted September 5, 2018 (edited) Edited September 5, 2018 by loukaswebwork Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 5, 2018 Support Report Share Posted September 5, 2018 Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 5, 2018 Author Report Share Posted September 5, 2018 Hello, I follow these steps before and i did not find any problem. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 5, 2018 Support Report Share Posted September 5, 2018 Hello, Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 5, 2018 Author Report Share Posted September 5, 2018 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 5, 2018 Support Report Share Posted September 5, 2018 Hello, Thank you for sending the details but it seems like the account has limitations. Please give the admin rights to the account. Also, meanwhile, could you please check by reverting back to the default theme? Once updated, please let us know. Looking forward to helping you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 5, 2018 Author Report Share Posted September 5, 2018 Hello, i send it! Let me know when you finish Thank you! Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 5, 2018 Support Report Share Posted September 5, 2018 Hello, Could you please confirm if we can change the language of the website for a while and then troubleshoot? Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 5, 2018 Author Report Share Posted September 5, 2018 Hello, Yes of course do it Thanks Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 5, 2018 Support Report Share Posted September 5, 2018 Hello, Thank you for your permissions. I tried clearing the cache but that didn't help, neither did change in any setting. It seems like that the installation had some corrupt table created. Can I remove Rank Math completely and reinstall or have you optimized a few posts using the plugin already? Looking forward to helping you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 5, 2018 Author Report Share Posted September 5, 2018 Hello, Of course it will be nice! Thanks Link to comment Share on other sites More sharing options...
Sam Posted September 5, 2018 Report Share Posted September 5, 2018 Hello, It seems like a JS bug happening on your website and we are still trying to reproduce it on our end to fix. Sorry to disappoint, but you got to use the plugin without that function for now until a fix is found. Please let me know how can we help you further with this. Thank you. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 6, 2018 Author Report Share Posted September 6, 2018 Hello, I really understand and i respect your work! Generally because need this progress bar for the Authors because are not with SEO. You need to keep your account to have access in my website to find the solution or your team work on this problem without my website? Thanks Link to comment Share on other sites More sharing options...
Sam Posted September 6, 2018 Report Share Posted September 6, 2018 Hello, Yeah, that's true. Sure please keep our account active, we will try to debug it further, once we find the solution, will let you know. Thank you. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 6, 2018 Author Report Share Posted September 6, 2018 Hello, How many hours need to fix or days? Because when i am ready to open the website i want be ok with this. Let me know please! Thank you Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 6, 2018 Support Report Share Posted September 6, 2018 Hello, Apologies for missing out to reply. The issue's fixed on your website. Please confirm. If fixed, you can remove the admin details and rights. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 6, 2018 Author Report Share Posted September 6, 2018 Hello, Wow nice it works, i am asking you because when i tried to use this before to send this message the program did not work but now its perfect! Can i know were was the problem to know for future install? Thank you Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 6, 2018 Support Report Share Posted September 6, 2018 Hello, Must the cache issue. The issue was in the script which we were using, we have modified that. The latest version of the plugin, which will be released later today on our FB group, will have this issue fixed. Hope that helps. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
loukaswebwork Posted September 6, 2018 Author Report Share Posted September 6, 2018 Hello, Well i am waiting the new version before make any change. Do you have use in my theme the new version? Thanks Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 6, 2018 Support Report Share Posted September 6, 2018 Hello, We will be sharing an update in our Facebook group soon with the latest version files. You can follow the group if not already:https://www.facebook.com/groups/rankmathseopluginwordpress/ Hope that helps. If there is anything, please let us know. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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