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Persistence wins in the end!


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My new website using Schema had a little glitch. Nothing serious, but you know, when you buy something you want it to work!  I opened a ticket and over the next 3 days went back and forth at least 6 times with support people at MyThemeShop. Each time someone suggested something different (adjust the color; clear the browser, etc.) and each time I followed the instructions -- to no avail. I was getting ready to give up, but the responses came SO quickly and so steadily with such clear instructions that I just had to do my part! Finally, MistaPrime wrote me some extra CSS code and inserted it himself and Voila, the problem was solved. This is a case where a SOLVED problem makes a better customer than someone who never even had a problem!  Thanks to everyone who helped!

Virginia Nicols

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Thank you for sharing your experience with us, we really appreciate it.

We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you.

Thank you for using MyThemeShop. :)

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