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sharon986

I have never doubted my choice

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I used other themes from elsewhere before for work and I know how important support is. These days someone can sell you a theme, but providing the after-sales support is the game changer.

Hence when I wanted to buy a theme for my personal blog, I was looking for a company that specialises in theme development and has a team...not a single developer. I'm not saying a freelancer is not good, but the problem is a popular one-man show won't be able to handle the massive volume of after-sales inquiries that require customisation and all other "nonsense" the good-ol' customers can come up with etc. 

Because it's a marathon, not a race.

TruePixel is my first theme with mythemeshop. I bought it in 2015 after going through the reviews (and also making sure they're a team...heh) and the coupon discount on the theme definitely helps kick-start the relationship. Till this day (3 years now), I'm still running this theme on my website.   

Recently, I contacted them about a renewal issue ('m like hello, why aren't you taking my money haha) and then I discovered that my credit card was being declined as I've canceled it. And very kindly, they sent me a customised invoice with the same billing amount. Everything was resolved smoothly in less than a day.

This is what I call outstanding after-sales support.

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Hello,

Thank you for taking the time to share your experience. We really appreciate it.

We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you.

Thank you for using MyThemeShop. :)


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