[SociallyViral] Sidebar widget issue

[nehaagarwal]

Hi i am currently using sociallyviral free theme , i removed all the side widget from homepage to show full width homepage, but it still showing blank space in the sidebar? how to remove that ?

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

I would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely assist you in. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Looking forward to helping you. Thank you.

[nehaagarwal]

i Checked there is no bugs at all, i test theme on other website too but everywhere there is no Full page homepage, the blank sidebar space still on every website , as well as one more issue i notice, when i customize theme the search bar of theme showing, but when i checked on live that search bar is no showing

[Jitendraa]

Hello,

Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:

Looking forward to helping you.

Thank you.

[nehaagarwal]

i cant able to see any sensitive data sharing section  

[Mili]

Hi,

To be able to have access to support, you must purchase the support plan.

Please reference to our reply here: https://community.mythemeshop.com/topic/125661-sociallyviral-sidebar-widget-issue/?do=findComment&comment=661244

Thanks,

[nehaagarwal]

That means for even basic support you asked to purchase support plan? then what is the motive for free theme? as i am thinking the premium theme of sociallyviral , but for basic you ask for support plan? then what is the purpose of purchasing premium theme later?  

 

[Jitendraa]

Hello,

The themes are free, but the support to the theme is not free.

Also, if you are purchasing the premium theme, you'll get 1 year of support and updates for free.

If you are purchasing the support plan now, and upgrading to the Premium plan within 30 days, then we can also adjust the price on the Premium theme purchase too.

Thank you.