[SociallyViral] Theme

[at.b.kawthar]

I bought the theme socialyviral last year and when I want to modify some parameters at the theme option level exactly at single post I wanted to disable some layouts but it doesn't work why?

[Mili]

Hello,

WordPress changes its versions every few months.

With those changes WordPress removes or adds new functions.

Then you have plugins which also do the same.

All of those scripts are changing and your theme is staying the same version which can cause conflicts.

That is why it is recommended to either update the theme or ensure that nothing has changed.

If you need us to troubleshoot the issue it would require a support subscription at the least.

Thanks,

[Jitendraa]

Hello,

Thank you for contacting MyThemeShop.

Can you please try deactivating all your plugins and check if that will work for you.

If not, then you can renew your subscription and update the theme.

Thank you.

[at.b.kawthar]

It doesn't work..but why should I renew my subscription?? the normal is that everything on the theme should work and the renewing subscription is only for premium support and updates..so the theme should work correctly.  plz tell me if I'm wrong 

[Mili]

Hello,

WordPress changes its versions every few months.

With those changes WordPress removes or adds new functions.

Then you have plugins which also do the same.

All of those scripts are changing and your theme is staying the same version which can cause conflicts.

That is why it is recommended to either update the theme or ensure that nothing has changed.

If you need us to troubleshoot the issue it would require a support subscription at the least.

Thanks,