[Blogging] It's a bug in theme but I don't see any option to create ticket

[paperoidcompany]

Hi there, I recently installed writer-sensational theme on my website paperoid,in. After importing demo, I tried to change the layout of the theme but it isn't changing. I don't know what's the problem.

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

What email did you use to purchase the Writer theme?

Looking forward to helping you. Thank you.

[paperoidcompany]

It was free for single site 

[Jitendraa]

Hello,

Writer theme is not a free theme.

Can you please let us know which theme you are using?

Looking forward to helping you.

Thank you.

[paperoidcompany]

I'm using sensational theme: https://mythemeshop.com/themes/sensational/

[Mili]

Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.

Looking forward to helping you.