[General] refer theme

[vscalais82]

mts_musical i currently am using this theme here .

I want to buy new theme here is the issue.

1. i HAVE MY SITE LIVE

2. I back up my sql database

3.and files from hosting in zip file

4.When i moved to a new (domain)

I was suprised it almost went back to the standard mts_musical theme i had to go in and change things back to how my theme looked is this a normal issue with all themes? or just this one? (mts_musical)

Before i go buying a new theme i would like to no is there a way around this? or this just happens wih free themes?

Do paid themes do the same?.

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

We are not really sure what problem you are describing but I would recommend contacting your hosting provider as you mention issue with domain change and installation. Our other users do not have such issues with installations, it may be due to server configuration.

Also please note that we do not offer technical support for free themes unless you have a paid membership for support for free themes.

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

Looking forward to helping you. Thank you.

[vscalais82]

Its not domain or hosting related

[Jitendraa]

Hello,

If you made the backup/restore correctly, the site won't reset to default. It is not related to Musical theme only but all the themes.

You can use any migration plugin instead which will help you with the process.

Let us know if you need anything else.

Thank you.

[vscalais82]

On 6/1/2019 at 12:16 PM, Jitendraa said:

Hello,

If you made the backup/restore correctly, the site won't reset to default. It is not related to Musical theme only but all the themes.

You can use any migration plugin instead which will help you with the process.

Let us know if you need anything else.

Thank you.

I have also paid for membership the other day as well for a year...

So you are saying i have not backed up my site correctly?

By doing the following steps. using the musical theme.

I go to MSQL and EXPORT data base.

I then save files from that site from hosting in zip/

I then as a TEST drop the data base - RE uplaod the data base i exported earlier.

Then re upload same files i saved.

When i go to my site it SHOULD turn out how it was when it was live correct?

No i have to go into APPEARANCE theme OPTIONS - and add back footer header image footer image, (those image are still in wordpress)

I then have to add back theme colour and pages.

[Mili]

Hi,

Each server would have a different step. Therefore please consult with your hosting provider regarding that issue.

Most users we recommend them to use this plugin: https://wordpress.org/plugins/duplicator/
We recommend that plugin when switching domains or switching servers, that plugin takes care of everything so users don't have to know MYSQL and other steps that are outside of our scope of support.

I hope that it helps.

Thanks,