I have also paid for membership the other day as well for a year...
So you are saying i have not backed up my site correctly?
By doing the following steps. using the musical theme.
I go to MSQL and EXPORT data base.
I then save files from that site from hosting in zip/
I then as a TEST drop the data base - RE uplaod the data base i exported earlier.
Then re upload same files i saved.
When i go to my site it SHOULD turn out how it was when it was live correct?
No i have to go into APPEARANCE theme OPTIONS - and add back footer header image footer image, (those image are still in wordpress)
I then have to add back theme colour and pages.