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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hello, Thank you for contacting MyThemeShop today. We are really sorry but the plugin cannot display multiple bars at the same time. We apologize for the inconvenience. Looking forward to helping you. Thank you.
  2. Hello, 1. Yes, child themes need to have a functions.php file. 2. By default the category description will not show on category pages however once you purchase the theme you can request help from our support staff and we will show you how that can be done. Looking forward to help you.
  3. Hello, Thank you for your kind words, we really appreciate that. We look forward in seeing your business grow and help you again.
  4. Hello, Thank you for taking the time to write us a testimonial, it means a lot to our entire team. It makes us happy to know that you are satisfied with our services. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Yes, it is possible to create a child theme. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support
  6. Hello, Thank you for contacting MyThemeShop today. Usually to solve that issue this option has to be enabled in the pro version: https://monosnap.com/file/cV5tDEa4ix60imfplBFnpMH7ltL9bO.png I hope it helps. Looking forward to helping you. Thank you.
  7. Hello Thomas, Thank you for your kind words, our team is happy to know that you are satisfied with our services. We hope to see you again in our forums.
  8. Hello, Thank you for taking the time to leave us a testimonial, we really appreciate that and we look forward in helping you again.
  9. Hi Ralf, The NewsOnline theme is not a deprecated theme therefore we are not instructed to exchange it for Schema. However you can always submit your request to our Accounts team here: http://mythemeshop.com/contact-us Thanks,
  10. Hello, Thank you for contacting MyThemeShop today. We are really sorry but we are not really sure what you need advice on. When you describe a homepage that says "flashy glossy looking homepage", we are not really sure what you mean but you can view our themes here: https://mythemeshop.com/themes Hopefully it can give you an idea to which theme you would like. Looking forward to helping you. Thank you.
  11. Hello, Thank you for your kind words, our team really appreciate that and are happy to know that you are satisfied. We hope to see your dream flourish and help you again in our forums. Looking forward to helping you. Thank you.
  12. Hi, That link goes to a javascript file. Can you take a screenshot and show us what you mean? Thanks,
  13. Hello Ajay Vaja, We really appreciate that you have taken the time to leave us such a detailed testimonial and our team is very happy to know that you are satisfied with our services. Thank you for that. We look forward in helping you again in our forums and we hope to see your business grow. Thank you for choosing MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop today. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-
  15. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. The Schema demo now works, please check again. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop. We have already logged this as an issue into our internal system and our development team is working on it. This issue will be resolved in an upcoming update release. Thank you for your patience. Looking forward to help you.
  17. Hello, Thank you for contacting MyThemeShop today. For all refunds please contact our Accounts team here: http://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  18. Hello, Thank you for taking the time to write us a testimonial, we appreciate that and we look forward in helping you again.
  19. Hello, Thank you for contacting MyThemeShop today. We have now reset your licence. You can use our products now on any domain. Looking forward to helping you. Thank you.
  20. Hi, 1. You will need to use a plugin for that. 2. Yes, you can do that. 3. You can translate the theme into any language using this plugin: https://wordpress.org/plugins/my-wp-translate/ 4. Self hosting Google fonts for the purpose of gaining site speed is not something that will dramatically improve the speed. You can increase the speed with caching plugins. We do not install Google Fonts for users as part of our support. However we can help you disable them as part of our support then you can use a plugin for self hosting if there is one or hire a developer to install the
  21. Hello, Thank you for taking the time to write us those kind words, our team will really appreciate that. Looking forward to helping you. Thank you.
  22. Hello, Thank you for taking the time to leave our team a testimonial, we really appreciate that and we look forward in helping you again.
  23. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:htt
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