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[Rank Math SEO Plugin] Rank Math Conflict Crashing Site

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Hello,

I recently had an issue with a plugin I had installed. My hosting provider was looking into it and determined the problem was caused by Rank Math and disabled the plugin. Could you please see if there is a fix to the problem since I like Rank Math and would prefer to continue to use it on my website. The plugin I installed and activated was TinyMCE Advanced. I've pasted the conversation I've had with my hosting provider's customer service below.

Thank you,

Dustin

 

 

Installed Plugin and Crashed Admin

Support Site is Down

Hello,

I just installed and activated TinyMCE Advanced plugin and it seems to have crashed my admin panel. Is there a way to reset it to a point before I installed the plugin?

Thank you,
Dustin

 
 
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SiteSupportabout 20 hours ago

 

Hi Dustin,

Can you please tell us what exact issue are you facing with your admin panel?

 
 
 
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DustinGabout 2 hours ago

 

I get this when trying to log in. 

I also got the same screen immediately after I went to a new page in the admin panel after installing and activating that plugin.

admin_panel_thumb.pngAdmin Panel
 
 
 
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SiteSupportabout 2 hours ago

 

Hi Dustin,

We checked and found that the "Rank Math SEO" plugin installed on your website was causing an issue so we have disabled the "Rank Math SEO" plugin and the website should be working fine now.

 
 
 
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DustinG41 minutes ago

 

Could you tell me what the actual error was?

 
 
 
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SiteSupport32 minutes ago

 

Hi Dustin,

We have found the following error in the server error log.

=================
PHP Fatal error: Cannot use RankMath\\Helper as Helper because the name is already in use in urlinsensitivedata.com/httpdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-engine.php on line 13
=================

Please let us know if you need any further assistance.

2019-01-08.png

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Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

We were unable to login to the WP dashboard due to incorrect details.

Can you please delete the plugin from your website and then reinstall it by searching for Rank Math inside your dashboard?

If that doesn't help, please add the correct login details.

Looking forward to helping you.


🏁Rank #1 on Google With our WordPress SEO Plugin

Score a 💯on PageSpeed and Dominate Search Rankings.

✏ Editing theme files? Please create a child theme to make your changes update-proof.

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Hello,

Thank you for sending the updated details.

I went ahead and activated both the plugins. I was able to browser the backend perfectly.

Can you please tell us where exactly are you facing the issue?

Also, you should use at least PHP 7.1 or higher. Please ask your hosting guys to upgrade it for you.

Looking forward to helping you.


🏁Rank #1 on Google With our WordPress SEO Plugin

Score a 💯on PageSpeed and Dominate Search Rankings.

✏ Editing theme files? Please create a child theme to make your changes update-proof.

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