[SociallyViral] Theme purchase failed

[kalashnik21]

Hi!

I was trying to purchase SociallyViral theme but I have 2 transactions failed with Stripe payment method. My credit card is in a good state with available funds. Can you check if is a problem with Stripe payment method?

Is the promotion for Christmas over? Maybe this is the reason that my payment failed? In my cart the coupon was valid.

[Jitendraa]

Hello,

Thank you for contacting MyThemeShop and sorry for the issue you are facing.

We have checked your account about the failed SociallyViral theme purchase.

It seems your bank have blocked the international transaction.

If you are using an international debit card, then this transaction might gets blacklisted.

Please get in touch with your bank and ask them to whitelist the purchase so that you can complete your purchase without any issues.

After that, please drop a mail to our account section so that they'll generate a custom invoice for you to get the theme at the offer price.

Let us know if you need anything else.

Thank you.

 

[kalashnik21]

Purchased!

Thank you

[Mili]

Thank you for choosing MyThemeShop.