[Rank Math SEO Plugin] Not listed in my plugins since WP update

[kristi.conforth]

 

Hello,

The Rank Math plugin is not listed in my plugins since the Wordpress update. Wordpress is recommending that I install it, when I try to it says the directory for Rank Math already exists and the install fails.  

Thank you!

Edited December 10, 2018 by kristi.conforth

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below:

Please make a reply once you update the details, so we get notified.

Looking forward to helping you. Thank you.

[kristi.conforth]

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

[kristi.conforth]

I updated the sensitive data.  Thank you!

[Montgomerie]

Hello,

Can you please add the FTP details as well?

There is probably a folder in your plugins folder named seo-by-rank-math, we need to delete that.

Looking forward to helping you. Thank you.