[Rank Math SEO Plugin] Plugin Causing Error

[wisenilesh]

Since today morning, we are facing an issue in the post editor, when we add a link to an anchor text, the post page hangs up the shows no option to edit the link. I have uninstalled the plugin until I get a solution for it, kindly provide a solution.

[Montgomerie]

Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

Can you please install Query Monitor plugin on your website and look for the slow queries which are getting executed while editing a post?

Also, are you using Gutenberg?

Looking forward to helping you.

[wisenilesh]

Hello,

I have updated the sensitive data as requested. Can you please check further?

Since I do not deal with coding and stuff on the website, it would be good if you can check the issue and resolve it.

Thank you.

Edited November 19, 2018 by wisenilesh

[Montgomerie]

Hello,

It seems like the error is not caused by Rank Math but a possible conflict with one of the plugins you have installed.

To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.

Here are the steps for you to follow.

1. Log into your WordPress Administrator, and navigate to the dashboard
2. Navigate to 'Plugins', and go to 'add new'
   
3. On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
   
4. The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
   
5. You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
   
6. On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
   
7. On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
   
8. Press the 'Enable Troubleshooting Mode' to start the troubleshooter
   

Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.

To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.

1. With all plugins and the theme disabled, try reproducing the issue.
   1. If you still have the issue, your WordPress setup is the root of the problem.
   2. If not, then continue.
2. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue.
   1. If you have the issue, the plugin is conflicting with WordPress
   2. If not, then the plugin is not causing issues with WordPress. Continue to the next step
3. Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue.
   1. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin
   2. If not, then this plugin is not causing issues with the MyThemeShop plugin

Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.

 

If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other.

1. Enter troubleshooting mode again using the instructions above.
2. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'.
3. Activate the MTS plugin you want to check and try to reproduce the issue.
   1. If the issue appears, your theme conflicts with the MTS plugin.
   2. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution.

Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

[wisenilesh]

We are 100% sure that Rank Math plugin is causing this issue, we already tested it 10 times to confirm.

Please provide a solution otherwise we'll have to go back to Yoast, this Rank Math plugin is creating such small issues every now and then.

[Pratik.d]

Hello,

Sorry for the issue you are facing. I checked your site and I see some Javascript errors in the browser's console window, which might be causing this issue, however, I could not find the source of those errors.

Could you please share FTP access to your site ( or just the plugin directory ) in the Sensitive Data Section, so we can debug the issue and fix it for you?

Looking forward to helping you. Thank you.

[wisenilesh]

Is there any other way? Our developer has adviced not to share FTP details... can you do it on Teamviewer?

[Montgomerie]

Hello,

Can you please add AnyDesk's details in the sensitive area? We will help you through that.

Looking forward to helping you. Thank you.

[wisenilesh]

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

[Montgomerie]

Hello,

We were happy to help you at that time.

If you face any further difficulty while using the plugin, please let us know.

Looking forward to helping you. Thank you.

[wisenilesh]

I am trying to resolve the problem but I am not able to update the Rank Math plugin, getting an error (attaching screenshot). Is it because of the files that you uploaded yesterday via AnyDesk?

[Montgomerie]

Hello,

That seems like a server's issue.

Can you please ask your hosting guys to fix the file permission issues for your WordPress folders so you could install/update the plugins normally?

Hope that helps. If you have any further question(s), please let us know.