[Rank Math SEO Plugin] Social Snippet not displaying Featured Image; Alt Tags on FI not recognized

[banerjeeankit]

Hi, 

I have been using Rank Math even before the fb group was created. While I am absolutely happy with the tons of features it offers. Only recently I noticed that, 

1. The plugin is not recognising the alt text I add in the featured image I set for every post/page

2. The featured image is not being displayed when I share the post on social media platforms like twitter, fb. Instead the logo of the website is displayed. I primarily use the Customizr Pro theme, but I also tested it with Wordpress' Twenty Seventeen Theme. With the wp theme, the potted plant image was appearing.

[banerjeeankit]

Hey Pratik, 

I think that won't be necessary. It was a freebie (Related Pages by Kyle) from maybe evanto or something similar (I don't remember). It wasn't updated for a loong loong time now. I was using it since 2015, I suppose. It is not even available now. I did a google search, returned nothing. It was doing the job, so kept using it. Somewhere in my mind, I always wanted to migrate to something else, but then the task at hand kept me involved. 

In fact when you suggested the health check, and the whole idea of troubleshooting, in the very first attempt I enabled everything else and disabled it, did the trick. 

I am having mixed feelings at the moment! I should have first tried to check myself, before coming out on the fb group and this forum that Rank Math did that, but at the same time, I feel it had to happen this way. I finally got rid of that old set of code(that conflicting plugin) 

Thanks for all your help! Thanks for your time! 

[Pratik.d]

Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

Thank you for letting us know the Image alt issue. I've forwarded this issue to our development team and they will get it fixed in the next release of the plugin.

I was not able to recreate the 2nd issue on my setup. Maybe some plugin active on your site is conflicting with the plugin functionality. 

To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.

Here are the steps for you to follow.

1. Log into your WordPress Administrator, and navigate to the dashboard
2. Navigate to 'Plugins', and go to 'add new'
   
3. On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
   
4. The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
   
5. You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
   
6. On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
   
7. On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
   
8. Press the 'Enable Troubleshooting Mode' to start the troubleshooter
   

Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.

To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.

1. With all plugins and the theme disabled, try reproducing the issue.
   1. If you still have the issue, your WordPress setup is the root of the problem.
   2. If not, then continue.
2. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue.
   1. If you have the issue, the plugin is conflicting with WordPress
   2. If not, then the plugin is not causing issues with WordPress. Continue to the next step
3. Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue.
   1. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin
   2. If not, then this plugin is not causing issues with the MyThemeShop plugin

Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.

 

If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other.

1. Enter troubleshooting mode again using the instructions above.
2. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'.
3. Activate the MTS plugin you want to check and try to reproduce the issue.
   1. If the issue appears, your theme conflicts with the MTS plugin.
   2. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution.

Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

[banerjeeankit]

Hi Pratik,

Thank you so much for pointing me towards Health Check(I never knew about it!!) and huge thanks for such a neat, detailed and step-by-step illustration of how to go about it. The featured image not showing up in the social snippet was due to a conflicting plugin I was using for Related pages. Now I have switched to YARPP. I have tested by trying to post on social media and the featured image I set are showing up there.

Thanks a lot! 

[Pratik.d]

Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you.

Can you please let us know which plugin was conflicting with the Social snippet functionality so we can further debug it and make it compatible if possible?

Thank you.

[banerjeeankit]

Hey Pratik, 

I think that won't be necessary. It was a freebie (Related Pages by Kyle) from maybe evanto or something similar (I don't remember). It wasn't updated for a loong loong time now. I was using it since 2015, I suppose. It is not even available now. I did a google search, returned nothing. It was doing the job, so kept using it. Somewhere in my mind, I always wanted to migrate to something else, but then the task at hand kept me involved. 

In fact when you suggested the health check, and the whole idea of troubleshooting, in the very first attempt I enabled everything else and disabled it, did the trick. 

I am having mixed feelings at the moment! I should have first tried to check myself, before coming out on the fb group and this forum that Rank Math did that, but at the same time, I feel it had to happen this way. I finally got rid of that old set of code(that conflicting plugin) 

Thanks for all your help! Thanks for your time! 

[Montgomerie]

Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you.

Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/

Thank you in anticipation.