[Rank Math SEO Plugin] Get "SEO: Not available"

[toolboxhero]

Updated to Version 0.9.11 this morning and now after the install, I am getting  "SEO: Not available" in the Publish box and all areas of the Plugin box are grayed out. The plugin installed correctly and everything appears to be working fine. Rank Math was working on this site OK before the update. 

[Mili]

Hello,

Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products.

To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.

Here are the steps for you to follow.

1. Log into your WordPress Administrator, and navigate to the dashboard
2. Navigate to 'Plugins', and go to 'add new'
   
3. On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
   
4. The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
   
5. You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
   
6. On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
   
7. On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
   
8. Press the 'Enable Troubleshooting Mode' to start the troubleshooter
   

Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.

To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.

1. With all plugins and the theme disabled, try reproducing the issue.
   1. If you still have the issue, your WordPress setup is the root of the problem.
   2. If not, then continue.
2. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue.
   1. If you have the issue, the plugin is conflicting with WordPress
   2. If not, then the plugin is not causing issues with WordPress. Continue to the next step
3. Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue.
   1. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin
   2. If not, then this plugin is not causing issues with the MyThemeShop plugin

Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.

 

If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other.

1. Enter troubleshooting mode again using the instructions above.
2. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'.
3. Activate the MTS plugin you want to check and try to reproduce the issue.
   1. If the issue appears, your theme conflicts with the MTS plugin.
   2. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution.

Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

 

[toolboxhero]

In addition to the SEO: Not Available I am also getting a front page error with the Rank Math activated.

I installed the Health Check plugin and went through enabling each plugin and had no problems with the site except for the Rank Math. In addition, I installed the 2017 WordPress theme and used the Health Check plugin to verify that the problem is with Rank Math - Not the mytheme shop themes. No Issues show up in that section of the Health Check dialog. 

Finally, I turned off the Heath Check and the deactivated ALL the plugins. The site worked. When I just activated the Rank Math the front page broke. I then activated all the other plugins and the site worked. Finally, I activated the Rank Math plugin one last time and the front page broke and the SEO: Not Available showed up again. I currently have the Rank Math deactivated. 

I've been using MyThemeShop since the beginning and this is the first time I've had an issue with one of your plugins. 

[Mili]

Hello,

We have been informed that it is a bug within the Rank Math plugin, our team is currently working on releasing an update for that.

Thank you for your patience.

[Montgomerie]

Hello @toolboxhero

Can you please add your WordPress login details to the sensitive area so we can investigate the issues further?

Looking forward to helping you. Thank you.

[toolboxhero]

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

[Montgomerie]

Hello,

I installed the latest version of the plugin on your website and activated that.

Can you please check if the issue is fixed for you now?

Looking forward to helping you. Thank you.

[toolboxhero]

Thanks for your help so far. The issue with the plugin not working on the Wordpress post pages is fixed. 

But, with the Rank Math plugin activated the front page (movingsnow.com) of the site won't load. All browsers show ERR_TOO_MANY_REDIRECTS. I even called someone in a different part of the country and it did not work for them. When I deactivate the plugin the problem goes away and the front page works correctly. 

The plugin is currently deactivated. 

[Montgomerie]

Hello,

Can you please check?

I noticed a blank redirection was created in the redirections, which I deleted.

Hope that helps. If you have any further question(s), please let us know. Thank you.

[toolboxhero]

Thank You! It's working!. Did Rank Math cause the blank redirect or was it something else I did? 

Thank you for the help. I'll let you know soon how it's better than Yoast. 

[Montgomerie]

Hello,

The older version of Rank Math had that issue and it seems like that got ported over. It should not happen again now as that was ironed out.

Definitely. Looking forward to your invaluable feedback.

Meanwhile, if you need anything, please let us know. We are here to help.

Thank you.