[SociallyViral] My yearly subscription payment cancel due to some issue

[shanubaba27]

Hello MyThemeShop

i was purchase Yearly subscription on dicount including access of all theme and plugins on 100$. but this year my payment i think cancel coz i change my card. so what i can do for now?i want to continue yearly subscription on discount. allready i was subscriber from last 2 years.

 

Thankyou so much

[Jitendraa]

Hello,

Thank you for contacting MyThemeShop and sorry for the issue you are facing.

Please get in touch with our account section here so that they'll generate a custom invoice for you to renew your subscription at your regular price.

Hope that helps.

Thank you.

[shanubaba27]

hi

they email me this link but this link also not working.it show me this message( "Sorry, this order is invalid and cannot be paid for")

You can use the below invoice for resuming your old subscription:
https://mythemeshop.com/checkout/order-pay/468415/?pay_for_order=true&key=wc_order_ABIch2gwcuFYh

Thankyou
Please help me
thankyou in advance

[Jitendraa]

Hello,

The invoice shared to you will be valid only for 7 days. If you try to use that after 7 days, the invoice will show error like you faced.

Let us know when you are intended to complete the purchase so that we'll generate an invoice accordingly.

Looking forward to helping you.

Thank you.