[Ad-Sense] I'm choosing a product because it forces me too, but my question is about...

[brigarkee]

I have a pop-up on my screen that is telling me I can get 33 premium themes with lifetime support.

I have clicked on it multiple times trying to  get to the screen with no luck. 

Can you tell me how I actually get to this screen to checkout and if the themes are any good at all or if they are trash themes?

I am sorry to ask, I'm just trying to make a purchase and for some reason, it isn't allowing me to get to the checkout.

Thanks!

[brigarkee]

 

[Jitendraa]

Hello,

Thank you for contacting MyThemeShop.

You need to log into your account to get the access to the free products:

http://mythemeshop.com/my-account

Hope that helps.

Thank you.

[brigarkee]

I'm sorry... I misread/misunderstood... I thought it was to purchase these... not interested in the free templates.

DO have another question however. 

How does your year subscription work? I purchased about 4 yrs ago 2 premium templates from you that are no longer showing in my premium list in my account. It showed that the price was 69. on sale for 9 and you guys somehow snuck in that little number.

When I purchased those, I had no understanding that you guys changed to a 1 year sub (Keep in mind I had purchased a no term template only mths before for same price), anyhow, now these templates are not even showing in my list. I understand if I don't have the lifetime support on these, however, I should still have access to the premium template, correct?

The templates were MagXP and SteadyIncome.

Thank you for your time!

Colleen

[Jitendraa]

Hello,

As per our terms, the access to the product was revoked after the subscription is expired. But you can use the product you have downloaded for lifetime.

The subscription was changed a month before you have made your purchase for those 2 themes, which you might have missed.

For using the products again, you need to purchase them. As you have owned the product previously, please contact our account section here so that they'll arrange a suitable discount for you.

Thank you.