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  1. Hello, Thank you for contacting MyThemeShop. You are using a free version of support that is why you don't have access to sensitive data. We cannot suggest you better without checking your website. If you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop today. We need to see the breadcrumbs strucutre on your website. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  3. Hello, Thank you for your cooperation and patience. The correct/wrong hint can be hidden by adding the below CSS in the custom CSS section of your customizer. .wq-trivia-question-explanation.wq_triviaQuestionExplanation { display: none !important; } You have to set "Auto-scroll to next question" option to "off" in the quiz settings https://take.ms/eWfim Hope this information helps. Thank you
  4. Hello, We apologize for the delayed response. The topic has already been checked by our development team. Thank you for your valuable suggestions. It means a lot to us. Our development team has taken the notes from these suggestions. We will see what we can do with that. Have a nice day. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. 1- Unfortunately, this is not possible with the available features of the wp real estate pro. 2- You can import JSON file with the built-in importer of the wp real estate pro. To import any other format like XML or CSV you can use any third party plugin like WP all import. Please note that we do not provide any guarantee or support for any third party plugin. 3- There won't be any issue with the map in displaying the location if the properties are large in number. Hope this information helps. Let us know if you have any further question. Thank you.
  6. Hello, Thank you for your cooperation and patience with us. If the template/PHP file is related to custom post type then you can use echo do_shortcode("[wp-review]"); But if you are looking forward to using it on some custom page, you will have to use a post id with the shortcode and the shortcode will be added to the content editor instead of the php template file. Hope this helps. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for not following up quickly and any inconvenience that might have been caused due to that. Unfortunately, it is not possible to sort listings by listing status in available options of the plugin, however, we can provide custom code to achieve that, the code will be added to the child theme of your site. Let us know if you want to proceed with that. Looking forward to helping you. Thank you.
  8. Hello, Thank you for your cooperation and patience. We have checked your site for the issue, the issue was site URL was not set properly on your site under Settings -> General That is why the sitemap and other meta was not visible. Please take a look at the sensitive data area we have added the URL for the sitemap. Please check and let us know. Thank you
  9. Hello, Thank you for contacting MyThemeShop today. Yes, WP Backup Pro works in multisite setup but it creates backup for the whole multisite network not just a single site or separate backups for all sites on a network. We are sorry for the inconvenience if it is not mentioned documentation, but it has the same configuration, we will try to add at as soon as possible. Thank you.
  10. Hello, Thank you for the feedback. We appreciate your kind words and cooperation with us We try our level best to keep up with the support requests . If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop
  11. Hello, Thank you so much for these kind words. Such an appreciation means a lot to us. We are glad to have you in MyThemeShop family and we are always here to help you.
  12. Hello, Thank you for your cooperation and patience. I am sorry for the inconvenience, it is not possible to assign multiple agents to a property. You will have to customize the plugin for this purpose, as it will not be possible to handle this via our support. You will have to hire a developer for this purpose. We do not provide customization services. Thank you
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