prabhakar179 Posted October 6, 2018 Report Share Posted October 6, 2018 Hi, Sitemap is not generating in RankMath, it shows blank page. see the attached file website detail provided in sensitive data section Link to comment Share on other sites More sharing options...
Support Montgomerie Posted October 7, 2018 Support Report Share Posted October 7, 2018 Hello, I have fixed the Sitemap's issue by flushing the rewrite rules by saving the configuration of the Permalinks again without making any changes to it. For the Coupon theme's issue, can you please open a new support ticket in the premium section of the themes and refer to this ticket by leaving your WordPress login details in the Sensitive Area of that ticket as well?https://community.mythemeshop.com/forum/7-theme-support/?do=add Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted October 6, 2018 Support Report Share Posted October 6, 2018 Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please confirm if you are using version 0.9.15? If so, please disable any caching plugins, and then try to access that page. If that doesn't help, please disable the Rank Math plugin and then clear the caches and then reactivate Rank Math back. If that wouldn't either, please update the sensitive data field to include your WordPress login details so we can check further. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
prabhakar179 Posted October 6, 2018 Author Report Share Posted October 6, 2018 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
prabhakar179 Posted October 6, 2018 Author Report Share Posted October 6, 2018 Hi, Yes am using the latest version of RankMath 0.9.15 . I never installed any caching plugin, by default in my hosting service godaddy's installed one. Tried clearing caches before and after disabling RankMath pluging, but no use. Am sharing my login detail in sensitive section , please support me to resolve this Link to comment Share on other sites More sharing options...
Support Montgomerie Posted October 6, 2018 Support Report Share Posted October 6, 2018 Hello, Thank you for providing the details. Can you please show the sitemap's URL to your hosting guys and ask what's the error message they are seeing on their end as the debugging it turned off on your server? If they are unable to help, please ask them to take the backup of your website before we try a few things. We would require the FTP details of your website as well, please add them in the sensitive area if the above things do not work. Looking forward to helping you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
prabhakar179 Posted October 7, 2018 Author Report Share Posted October 7, 2018 Hi, By informing this issue to hosting provider (godaddy) they have re-installed the wordpress core file. Post updating core file coupon theme not working and sitemap showing as 404 error Thanks Link to comment Share on other sites More sharing options...
Support Montgomerie Posted October 7, 2018 Support Report Share Posted October 7, 2018 Hello, I have fixed the Sitemap's issue by flushing the rewrite rules by saving the configuration of the Permalinks again without making any changes to it. For the Coupon theme's issue, can you please open a new support ticket in the premium section of the themes and refer to this ticket by leaving your WordPress login details in the Sensitive Area of that ticket as well?https://community.mythemeshop.com/forum/7-theme-support/?do=add Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
prabhakar179 Posted October 7, 2018 Author Report Share Posted October 7, 2018 Hi, Thank you for your kind support, sitemap is working now. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted October 7, 2018 Support Report Share Posted October 7, 2018 Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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