[Rank Math SEO Plugin] sitemap_index.xml is missing in file manager

[7582mario]

Hello Support Team,

After getting Rank Math plugin installed and configured successfully I tried to submit the "sitemap_index.xml". But I couldn't find it in the blog folder in File Manager. 
there was another sitemap.xml similar but a "404 error arose".
Also, I found another file "wpms-sitemap.xml". I think this one came from Meta SEO plugin.
robots.txt file is referring to wpms-sitemap.xml file.

I hope you can help me fix this error.

Thanks.
Regards,

MJ

[Montgomerie]

Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

It seems like some server-side issue, 500 error.

Can you please send the link of the Sitemap to your hosting guys and ask them why is the content not loading?

Looking forward to helping you. Thank you.

[7582mario]

Hello Montgomery,

i contacted my web hosting service provider and this is what they said:

"We have removed the htaccess files from File Manager, but our back end team let us know that the issue might be due to the plugin or some problems in the blog itself.
Since we have very limited support on WordPress, I would suggest that you contact a developer to get the issue resolved".

The error "500 - internal server error" persists when I clic on the sitemap link.

what else can I do?

Thanks.

Regards,

MJ

[Montgomerie]

Hello,

Please request them to enable the server-side error log and share that with you when you visit that Sitemap page.

Also, did you try with Yoast's sitemap functionality? Is that page also throwing a 500 error?

If you are on Apache, which seems like the case, please ask them to add the following rules to your site's configuration:

# Rewrites for Rank Math SEO XML Sitemap
rewrite ^/sitemap_index.xml$ /index.php?sitemap=1 last;
rewrite ^/([^/]+?)-sitemap([0-9]+)?.xml$ /index.php?sitemap=$1&sitemap_n=$2 last;

Looking forward to helping you. Thank you.