crimarymahinay Posted September 16, 2018 Report Share Posted September 16, 2018 Link to comment Share on other sites More sharing options...
crimarymahinay Posted September 16, 2018 Author Report Share Posted September 16, 2018 (edited) 5 minutes ago, Montgomerie said: Hello, Please ask your hosting, if the cURL is enabled on the server and why is the connection to external servers like MyThemeShop.com is getting blocked. You should not tweak those settings by yourself but rather ask the hosting guys. Looking forward to helping you. Thank you. Noted on this.. Thank you so much! Will update this as soon as possible.. Edited September 16, 2018 by crimarymahinay 1 Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 16, 2018 Support Report Share Posted September 16, 2018 Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like a server-side error. Can you please ask your hosting to check the cURL settings and making sure if that's working fine? Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
crimarymahinay Posted September 16, 2018 Author Report Share Posted September 16, 2018 Hello, sorry for the late response, I am kinda noob in this kind of settings.. may I know where could I found the cURL setting Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 16, 2018 Support Report Share Posted September 16, 2018 Hello, Please ask your hosting, if the cURL is enabled on the server and why is the connection to external servers like MyThemeShop.com is getting blocked. You should not tweak those settings by yourself but rather ask the hosting guys. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
crimarymahinay Posted September 16, 2018 Author Report Share Posted September 16, 2018 (edited) 5 minutes ago, Montgomerie said: Hello, Please ask your hosting, if the cURL is enabled on the server and why is the connection to external servers like MyThemeShop.com is getting blocked. You should not tweak those settings by yourself but rather ask the hosting guys. Looking forward to helping you. Thank you. Noted on this.. Thank you so much! Will update this as soon as possible.. Edited September 16, 2018 by crimarymahinay 1 Link to comment Share on other sites More sharing options...
crimarymahinay Posted September 16, 2018 Author Report Share Posted September 16, 2018 Hi I found a workaround, may I know if I could use this? Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 16, 2018 Support Report Share Posted September 16, 2018 Hello, Is your hosting not helping you in this regard? Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
crimarymahinay Posted September 20, 2018 Author Report Share Posted September 20, 2018 Hi sorry for the late reply, I was contacting my provider about this and here is their answer. It appears that the error will only occur when a plugin requires me to login to mythemeshop Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 20, 2018 Support Report Share Posted September 20, 2018 Hello, Can you please confirm if your hosting is using at least PHP 5.6 and ask them to use the latest version of cURL which is 7.61.1 You can also show this article to them:https://blogs.agilefaqs.com/2013/11/25/curl-35-unknown-ssl-protocol-error-in-connection/ Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
crimarymahinay Posted September 25, 2018 Author Report Share Posted September 25, 2018 Good day! Here is their reply regarding the issue Link to comment Share on other sites More sharing options...
Support Montgomerie Posted September 25, 2018 Support Report Share Posted September 25, 2018 Hello, Please share WordPress your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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