Important to know when to contact tech support

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I had an issue with the Schema template's imported test data. I tried multiple times to figure it out to no avail. I finally contacted tech support and they worked with me to narrow down the problem. The problem was not with the template but with my hosting account's parameters. End result is that my bog is now up and running. Their response time was remarkably fast - very impressive. Job well done. Thank you.

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