[URL Shortener Pro] Abut URL Shortner

[pionnex]

Dear,

 

I have the free plugin URL Shortner but when I try to add a new link, I get this message:

 

PHP Fatal error: Uncaught Error: Call to a member function show_navigation() on null in /home/mywebsite/wp-content/plugins/mts-url-shortener/admin/views/url-shortener-edit.php:35

 

If I buy the premium plugin I will also have the same problem?

 

Regards

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

Unfortunately we are unable to determine why that error is showing just by looking at it.

However once you purchase the pro version, and if that issue happens you can create a support ticket and our support staff can troubleshoot further.

If they are unable to fix the issue you can request a refund.

Actually, you can request a refund regardless if the plugin works or not, we give refunds without any questions asked. Such is our refund policy.

Looking forward to helping you. Thank you.

[pionnex]

I think you have a problem with the latest version of the free plugin because I have update the last plugin version in other Wordpress (with different hosting) and now I have the same problem... So, I updated the plugin in two sites and the plugin stop working well...

[Mili]

Hi,

We are glad that the plugin is working well for you.

Thank you for using MyThemeShop.

[pionnex]

Sorry but you don´t understand me.

 

The plugin doesn´t work. You have a problem with the free plugins because it doent´t work in any site I update it to the last version. So, every time I updated this new version in any of the sites I have, the plugin stops working.

 

I think it's a problem with the latest version of the plugin you have released.

 

Can you solve it?

 

Regards

[Mili]

Hello,

We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Looking forward to helping you.